Strategic Account Manager - Large Market
Fa Exhh Saasfaprod1 (CX_2001) Open · verified Sep 25, 2026 At a glance
Mid-level Account Management role at Fa Exhh Saasfaprod1 (CX_2001). Mississauga · full-time.
Pay not stated
Growth Roles summary, based on the employer's posting.
What you'll do
- Manage large-market accounts by protecting retention, expanding categories, improving compliance, and growing profitable sales
- Run customer meetings, account plans, business reviews, and funnel activity against sales and strategic-selling goals
- Work with category specialists and internal partners to create solutions that increase customer value over time
- Coordinate with the Strategic Account Leader on account plans, renewals, compliance, and overall customer value
What you bring
- A completed college or university education
- At least three years in outside sales or account management, including enterprise results delivered against plan
- Consultative selling, solution presentation, and negotiation ability with tactful customer communication
- Business, financial, and operational judgment for analyzing customer data and applying industry trends
- Experience managing funnels in a CRM such as SFDC, plus Microsoft suite proficiency and familiarity with Alpha
Who this fits
You will suit a field-based strategic account role focused on large-market customers, consultative selling, retention, and expansion. Daily travel to customer sites is required, with additional travel to offices or other markets for training, meetings, or conferences. The role calls for regular coordination with specialists, customer service, customer success, and account leadership.
From the employer
Some of what you will do:
The Strategic Account Manager (SAM) is responsible for delivering on sales and profitability quota targets, exceeding organizational strategic selling objectives and retaining, penetrating and growing Business Essentials and Growth Category sales across a defined book of strategic/large market accounts. The SAM serves as a primary day-to-day contact for buyers, influencers and operational decision makers, and works together with Growth Category Specialists (such as Facilities, IT, Furniture, Print, Promo), Customer Service Team, Strategic Account Leader, Customer Success Team and other company resources to manage and grow the customer relationship.
The Strategic Account Manager (SAM) is responsible for driving profitable growth, customer retention, and category expansion across a portfolio of strategic large-market accounts. Working in partnership with the Strategic Account Leader (SAL), the SAM develops and executes account strategies, builds relationships with key decision-makers and influencers, identifies growth opportunities, and leads the day-to-day activities required to increase customer value and share of wallet. The role requires strong consultative selling skills, business acumen, and the ability to navigate complex customer environments.
Specifically, You Will:
Manage and grow a portfolio of large market accounts by driving retention strategies, category penetration, customer compliance, and maximizing profitable sales growth
Execute customer-facing sales activities, account development plans, business reviews, and funnel management to achieve sales and strategic selling objectives
Collaborate with Growth Category Specialists and internal business partners to identify, develop, and implement customer solutions that drive long-term growth and customer value.
Partner closely with the Strategic Account Leader to deliver strategic account plans, support renewals, drive customer compliance and maximize customer value.
Some of what you need:
Completion of college/university.
Consultative selling, solution presentation and negotiation skills, with the ability to interact with tact and diplomacy.
Minimum 3 years outside/B2B sales or account management experience, including a proven track record of delivering on results to plan in a largen market / enterprise capacity.
Business, financial and operational acumen, including the ability to analyze customer data and leverage industry trends to build tailored solutions.
Ability to navigate systems including CRM (SFDC), Staples proprietary systems (Alpha), and proficiency in the Microsoft suite of products.
3-5 years funnel management experience, working within a CRM tool such as SFDC.
Strong understanding of sales processes and working in a team sales environment.
Physical demands/working conditions:
Field work, with daily travel to customer locations to execute in-person customer meetings.
Travel out of market or into Staples offices on an as-needed basis for training, team meetings, conferences, etc.
Requires regular use of computer/keyboard, telephone and standard office technology.
Some of what you will get:
Associate discount
Health and Dental benefits
RRSP/DPSP
Performance bonuses
Learning & Development programs
And more...
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