Senior Manager - Internal Communications
Fa Exhh Saasfaprod1 (CX_2001) Open · verified Sep 21, 2026 At a glance
Senior Communications role at Fa Exhh Saasfaprod1 (CX_2001). Richmond Hill · full-time.
Pay not stated Communications salary
Growth Roles summary, based on the employer's posting.
What you'll do
- Build organization-wide internal communications plans and editorial priorities around business goals and values
- Guide senior leaders on messaging, audiences, timing, risks and communication channels
- Write executive materials such as announcements, town hall content, presentations, speaking notes and FAQs
- Lead communications for change programs, transformations, HR initiatives and other strategic priorities
- Manage internal channels, major events, governance, measurement and continuous improvement
What you bring
- A university or college degree, or equivalent experience; communications or public relations training is an asset
- Exceptional writing, editing, storytelling and verbal communication skills for varied audiences
- Experience leading large enterprise events and creating executive presentations with senior leaders
- Strong strategy, project, event and time management skills in fast-changing conditions
- Seven to ten years in corporate, internal or change communications, including senior-leader advising and enterprise programs
Who this fits
You’ll suit a senior communications advisor role that combines executive counsel, clear writing, change communication, events and measurement. The position is hybrid but requires four days onsite in Richmond Hill. French and English capability is an asset, and you’ll need to apply DEI practices in enterprise communications.
From the employer
Some of what you will do:
The Senior Manager, Internal Communications leads the development and delivery of strategic communications that connect team members to Staples Canada’s priorities, purpose and values. Acting as a trusted advisor to senior leaders and a strategic partner across the organization, this role translates complex business priorities into clear, compelling and audience-focused communications that strengthen understanding, engagement and confidence.
The role provides enterprise-wide leadership across corporate and internal communications, executive and leader communications, HR and change communications, and selected external and B2B initiatives. It establishes strong governance, channel strategy and editorial discipline while ensuring communications are timely, inclusive, consistent and aligned with business objectives. The Senior Manager also builds productive relationships with internal and external stakeholders, uses insights and measurements to improve effectiveness, and leads key programs and events that bring the company’s culture and priorities to life.
Specifically, You Will:
Develop and execute enterprise-wide internal communications strategies, annual plans, and editorial priorities that align with company goals, values, and business objectives.
Serve as a trusted communications advisor to senior leaders, providing strategic counsel on messaging, audience engagement, timing, risk management, and communication channels.
Create and deliver high-impact executive communications, including leadership announcements, town halls, presentations, speaking notes, FAQs, and enterprise messaging.
Lead communications planning and execution for organizational change, business transformation initiatives, HR programs, and other strategic priorities.
Oversee internal communication channels and content, including the editorial calendar, intranet, newsletters, email communications, meetings, and events.
Plan and support major enterprise events and engagement initiatives, including leadership conferences, town halls, recognition programs, and culture, inclusion, and community impact activities.
Establish communications governance, measurement, and reporting practices to assess effectiveness, drive continuous improvement, and ensure consistent, high-quality communications across the organization.
Some of what you need:
University or college degree, or equivalent experience. A specialization in corporate Communication, public relations, or a related field is an asset.
Exceptional writing, editing, storytelling and verbal communication skills, with the ability to simplify complex information and tailor communications for varied audiences, including senior leadership.
Proven ability to lead communications for large-scale enterprise events, including national town halls, leadership conferences, sales rallies and organizational meetings, while partnering with senior executives to develop compelling content, presentations and messaging that drive engagement and alignment.
Demonstrated ability to develop communications strategies and convert ideas and business priorities into practical, well-executed plans.
Strong project, event and time management skills, with the ability to manage competing priorities, changing requirements and tight timelines.
Experience developing executive presentations and proficiency with Microsoft Word and PowerPoint: familiarity with intranet, email, measurement and multimedia tools is an asset.
Ability to use insights, metrics and stakeholder feedback to evaluate communications and make data-informed recommendations.
Bilingualism in French and English is an asset.
7-10 years of progressive experience in corporate communications, internal communications, change communications or a related business environment, including experience advising senior leaders and leading enterprise-wide programs while incorporating DEI best practices.
Physical demands/working conditions:
Office environment – Hybrid, with 4 days onsite in Richmond Hill, subject to the hybrid policy.
Some of what you will get:
Associate discount
Health and Dental benefits
RRSP/DPSP
Performance bonuses
Learning & Development programs
And more...
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