Strategic Accounts Sales Coordinator
Fa Exew Saasfaprod1 Open At a glance
Mid-level Account Management role at Fa Exew Saasfaprod1. Chicago · full-time · no salary stated · we estimate $85,000–$142,000.
Fa Exew Saasfaprod1 has not published a salary for this role. The figure below is our estimate, not theirs.
growthroles summary, based on the employer's posting.
What you'll do
- Help strategic account managers keep customer relationships strong and identify cross-sell opportunities that grow customer portfolios
- Turn system information into useful analysis and steps to improve processes, results and the customer experience
- Answer customer questions about available solutions and coordinate delivery of services and transactions
- Draft customer agreements, protect confidential information and complete operational work to company standards
- Connect strategic accounts with internal partners and flag project risks to management
What you bring
- At least two years in sales support, sales administration or high-profile customer engagement
- You understand the language used in binding contracts and can work confidently with MS Office and Adobe products
- You can analyze whether systems can fulfill customer requests and use sound judgment under deadline pressure
Who this fits
This is an on-site, mid-level role in Chicago, focused on supporting strategic account managers rather than managing a team. It suits someone comfortable coordinating with customers and internal partners, handling sensitive information, and working through high-volume, deadline-driven requests.
From the employer
Strategic Accounts Sales Coordinator is a trusted advisor for the Strategic Accounts sales team and customer base. The SASC works to maintain a comprehensive understanding of Ritchie Bros. systems to enable the compilation of complex data to develop actionable steps that will optimize processes, results, and the customer experience.
- Collaborate with internal and external stakeholders to ensure optimized customer experience.
- Work closely with Strategic Account Managers (SAMs) to retain relationships and build customer loyalty
- Ensure all organizational and operational tasks are completed according to company standards.
- Maintain a comprehensive understanding of Ritchie Bros. insights, services, and transactional solutions.
- Partner with Strategic Account Managers on cross-selling activities to support growth of the customer’s portfolio.
- Resolve customer questions and concerns relating to solutions menu.
- Prepare contractual agreements between Ritchie Bros. and customers for products or services.
- Manage sensitive and confidential information.
- Facilitate insights, services, and transactional solutions.
- Identify internal business partners and act as a liaison for Strategic Accounts.
- Perform other duties as assigned.
- 2+ years of experience within the following: Sales Support / Sales Administration / High-profile Customer Engagement
- Understanding of legally binding contractual language and terminology
- Advanced level understanding of MS Office and Adobe products:
- Proven ability to exercise independent judgement in a high volume, high pressure, deadline driven environment.
- Interpersonal skills to interface effectively with the necessary stakeholders.
- Capacity to analyze system ability to complete customer requests.
- Proactively identify areas of risk in project execution to management and escalate as appropriate.
- Work collaboratively with other team members from different disciplines and backgrounds.
- Excellence in professional verbal and written communication skills
- Import/export of data, mail merge
- Excel: basic formula creation, pivot tables, and v-lookup
- PowerPoint: creation of presentations
- Outlook: create address books, groups, auto-response, mail rules, shared mailbox, calendar, and task management
- SharePoint: navigation and functionality
- Teams: chat functions, calls, & meetings
- Adobe: editing & digital signatures
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