Communications Specialist

SUMMARY

The Communications Specialist leads various communications initiatives within a region, in support of BGIS client programs. They create, implement and oversee communications programs that effectively describe and promote services and special programs, that support improved client relationships.

KEY DUTIES & RESPONSIBILITIES

Tenant & Occupant Engagement

• Builds and implements Tenant communication programs based on national and regional initiatives.
• Oversees all Tenant and occupant regional communications, ensuring messaging is consistent with national initiatives and is engaging and informative.
• Develops and implements new methods to engage with clients, Tenants and occupants.
• Supports the development of occupant engagement program in digital and print formats.
• Supports building certification programs such as LEED, BOMA and WELL from a communications perspective.

General Communications

• Develops and implements effective communication strategies that build customer loyalty programs, brand awareness, and customer satisfaction.
• Collaborates with internal and external concerned parties to design and develop communication plans and implement communication initiatives that are specific to the client account.
• Researches, writes and edits related materials such as presentations, posters, notices, briefing notes, social media posts and newsletters, in line with communications plan.
• Distributes communications to internal and external audiences.
• Leads assigned internal communications initiatives at a regional level, including refreshment of various communication materials to ensure team members are aware of client programs and are engaged.
• Designs and creates branded tools, resources, collateral and communication materials in support of regional initiatives.
• Working with different BGIS departments, identifies unique and innovative ways to communicate internally and externally.
• Develops and provides presentations to concerned parties, outlining key initiatives and programs.
• Supports the submission of awards to improve awareness of programs.
• Conducts research to support communication initiatives and ensure information provided is relevant, concise and correct.
• Supports translation to French of communication materials by working with BGIS’ translation company.
• Assist with various industry events including registration, booth set up, coordination of materials.
• Supports vendor engagement to improve awareness of BGIS opportunities.
• Supports social media requirements.

KNOWLEDGE & SKILLS

• Strong knowledge and understanding of current trends in communications including digital, branding and social media.
• At least 3 years in a role that includes communications activities.
• Strong writing, editing, proofreading, layout and design, professional printing/publishing skills are essential, including ability to present concepts verbally.
• Ability to adapt the style, tone and complexity of writing according to target audiences and formats.
• Extensive experience and judgment to plan and accomplish goals.
• Excellent organizational and planning skills.
• High attention to detail and accuracy.
• Facility Management experience considered an asset.
• Superior project management and time management skills.
• A wide degree of creativity.

This is a regular, full-time position with a salary range of $63,397 - $79,246 per annum. The starting salary will be based on the successful candidate’s competencies, including but not limited to experience, education and performance related to this role.