Content Writer (Change Management)
At a glance
Mid-level Content Creation role at Fa Etvl Saasfaprod1. India.
Pay not stated Content Writer salary
growthroles summary, based on the employer's posting.
What you'll do
- Edit and publish commerce feature updates on SalesConnect, coordinating reviews and scheduling Sneak Peek announcements
- Plan and run weekly Early Visibility and co-design sessions, then document outcomes for regional stakeholders
- Coordinate localization of emails, documents and SalesConnect announcements with the GTS team
- Maintain global action trackers and partner feedback loops, following open tasks through to completion
- Prepare program metrics and QBR data, and support regional forums and post-release webinars with Q&A records and reports
What you bring
- You have at least twelve years in project coordination, communications or operations enablement
- You can use SharePoint, MS Lists, Excel pivot tables and SalesConnect to manage content and tracking
- You bring experience managing global stakeholders and cross-functional project work
Who this fits
This role suits someone comfortable coordinating across AMER, EMEA and APJC, balancing regional time zones with competing deadlines. You’ll need to turn technical updates into clear partner-facing content and keep complex tracking data reliable.
From the employer
The role focuses on editing and publishing commerce feature updates on SalesConnect, while supporting partner readiness through Early Visibility (EV) sessions, standardized tracking, and support cross-functional engagement to ensure operational excellence across AMER, EMEA, and APJC theaters.
- Release Management: Manages the features comms SalesConnect (SC) publishing process, including content editing, review, and "Sneak Peek" scheduling.
- Program Facilitation: Manages weekly EV/Co-design session planning, hosting, and post-session documentation for regional stakeholders.
Translation: Localization workflows for emails, documents, and SC announcement pages in collaboration with the GTS team.
- Tracking: Manages global action item trackers (COE, POM/DOM) and partner feedback loops, ensuring tasks are driven to closure.
- Reporting: help with program metrics and QBR data to provide leadership with insights into partner adoption and SME engagement.
- Webinar Support: Facilitates APJC COE forums and post-release partner webinars, managing Q&A documentation and session reporting.
Skills:
- Technical: Proficiency in Microsoft SharePoint/MS Lists, Excel (Pivot Tables/Data tracking), and content management platforms (SalesConnect).
- Communication: Godd written and verbal communication skills; ability to simplify complex technical updates for partner-facing audiences.
- Process Management: Strong organizational skills with the ability to maintain high data integrity in complex tracking systems.
- Agility: Ability to balance multiple regional time zones and competing project deadlines simultaneously.
- Analytical Thinking: Aptitude for generating operational reports and identifying process bottlenecks.
- 12+ years of experience in project coordination, communications, or operations enablement.
- Experience in a multinational technology environment (Cisco/Network/SaaS industry preferred).
- Demonstrated track record of managing global stakeholders and cross-functional project lifecycles.
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