Jira engineers - Sales & Marketing | Nearshore (Lithuania, Poland, Romania)

Fa Ertb Saasfaprod1 Open · verified Sep 10, 2026

United Kingdom Mid-level General Marketing

Mid-level General Marketing role at Fa Ertb Saasfaprod1. United Kingdom.

Role brief

Growth Roles summary, based on the employer's posting.

What you'll do

Gather Sales and Marketing needs, then turn them into Jira and JSM designs
Set up JSM projects, workflows, request types, forms, queues, SLAs, and portals
Build automation and manage permissions, roles, notifications, screens, and issue types
Test changes, support UAT and production releases, and fix configuration or workflow problems
Document the environment, recommend improvements, and support ongoing Sales and Marketing enhancements

What you bring

Bring four to seven-plus years working with Jira and Jira Service Management
Have strong hands-on ability with JSM setup and administration
Know Jira workflows, schemes, issue types, screens, permissions, notifications, and JSM service features
Translate stakeholder needs into technical configurations and solve Jira or JSM issues
Communicate effectively with stakeholders and have Agile experience

Who this fits

This role suits a hands-on JSM specialist who can work independently with business stakeholders and support Sales and Marketing processes. You should be comfortable combining technical configuration with stakeholder-facing communication. The title names a nearshore focus in Lithuania, Poland, and Romania, while the location field shows unknown, United Kingdom.

From the employer

Jira Service Management Engineer (Sales & Marketing)

Position Summary

We are looking for an experienced Jira Service Management Engineer to support the implementation and configuration of JSM solutions for the Sales & Marketing organization.

The role will work closely with business stakeholders to understand their requirements, design appropriate Jira/JSM solutions, and configure the platform to support business processes and service management needs.

Responsibilities

Engage with Sales & Marketing stakeholders to understand business requirements.

Analyze existing processes and translate requirements into Jira/JSM solutions.

Configure Jira Service Management projects, workflows, request types, forms, queues, SLAs, and portals.

Develop and maintain Jira automation to streamline business processes.

Configure permissions, roles, notifications, screens, and issue types.

Build and optimize JSM service request workflows based on business requirements.

Perform testing and support UAT and production deployments.

Troubleshoot Jira/JSM configuration and workflow issues.

Maintain technical and functional documentation.

Recommend improvements and Jira/JSM best practices to stakeholders.

Collaborate with other Jira, ITSM, and technology teams when required.

Provide ongoing support and enhancements to the Sales & Marketing JSM environment.

Required Experience

4–7+ years of experience working with Jira/Jira Service Management.

Strong hands-on experience in JSM configuration and administration.

Good knowledge of Jira workflows, schemes, issue types, screens, permissions, and notifications.

Strong experience with JSM request types, forms, queues, SLAs, portals, and automation.

Experience gathering requirements directly from business stakeholders.

Ability to convert business requirements into technical Jira/JSM configurations.

Strong troubleshooting and problem-solving skills.

Excellent communication and stakeholder management skills.

Experience working in Agile environments.

Good to Have

Experience with JSM Assets.

Knowledge of Jira REST APIs and third-party integrations.

Atlassian/Jira certifications.

Experience supporting Sales, Marketing, or other business-facing service management functions.

Previous experience in a consulting or client-facing role.

Candidate Profile

The ideal candidate should be a hands-on JSM specialist who can independently work with business stakeholders, understand their requirements, and configure Jira Service Management accordingly.

The candidate should have a combination of strong technical JSM expertise, business understanding, and stakeholder-facing communication skills.