Transformation Communications Manager

What You’ll Be Doing

Your key accountabilities will include:

• Own and deliver the communications and engagement plan for Landmark, ensuring activity is aligned to key programme achievements and wider business priorities.
• Turn complex change into clear, compelling stories, translating programme developments and impacts into communications that resonate with different audiences across M&S.
• Build engaging content across a range of channels, including presentations, videos, briefings, Town Halls, newsletters, leadership updates and the Landmark Hub.
• Partner with programme leaders and collaborators to build key messages, leadership communications and engagement activity, while developing positive relationships across different workstreams and business areas.
• Use feedback and insight to continually improve engagement, spotting opportunities to strengthen programme visibility, maintain momentum and help colleagues understand the benefits and impact of the transformation.

Who you are

Your skills and experience will include:

• Experience delivering communications, engagement or change activity within a complex transformation or programme environment. Experience of SAP S/4HANA, another major ERP transformation or within a complex operational organisation would be advantageous rather than essential.
• A brilliant communicator and storyteller, able to take complex information and turn it into simple, engaging and audience-appropriate content.
• Strong business partner management skills, with the confidence to build relationships and work independently with colleagues and leaders across multiple teams.
• Experience producing high-quality communications and presentations, including materials suitable for senior business partners, alongside experience of communication platforms, collaboration tools or programme hubs.
• Proactive, organised and comfortable with pace and ambiguity, able to balance competing priorities, maintain excellent attention to detail and deliver high-quality work in a fast-moving environment.

What’s in it for you?

Working at M&S means being part of something bigger - helping to deliver quality, value and service to millions of customers every day. We’re inclusive, fast paced and always evolving, with a strong sense of purpose and a focus on doing the right thing.

Here are just a few of the benefits that make working here even more rewarding:

• 20% colleague discount on all M&S products and many third-party brands for you and someone in your household, available once you’ve completed your probation
• Competitive holiday allowance with the option to buy more
• Discretionary bonus schemes linked to your performance and ours
• Strong pension and life assurance to help plan for the future
• Tailored induction and training to support your development from day one
• Exclusive perks and savings through our M&S Choices portal
• Market-leading family policies, including parental, adoption and neonatal leave
• 24/7 wellbeing support, including virtual GP access and mental health services
• One paid volunteer day a year to support a cause that matters to you

Everyone’s welcome

We are ambitious about the future of retail. We’re disrupting, innovating and leading the industry into a more conscientious, inspiring digital era. We’re transforming how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen.

We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together.

If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don’t hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.

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