PBS - Client Onboarding & PR
At a glance
Mid-level Customer Success role at Fa Eqai Saasfaprod1. Hong Kong.
Pay not stated
Growth Roles summary, based on the employer's posting.
What you'll do
- Coordinate account openings, periodic checks, triggered reviews, and client circumstance changes with relevant stakeholders
- Review client profiles through due diligence, source-of-wealth checks, transaction monitoring, and screening
- Escalate possible AML and KYC concerns to Business Management and Compliance during case reviews
- Track onboarding and review cases, chase missing documents, and keep management reporting accurate
- Lead KYC training and complex case discussions with Front Office, Compliance, and ADU teams
What you bring
- A bachelor’s degree or higher in business administration, finance, economics, or a related discipline
- At least ten years in a relevant role, with strong understanding of AML and KYC risks
- Working knowledge of HKMA expectations covering anti-money laundering and financial crime
- Careful judgment, clear communication, and the ability to manage competing deadlines with limited supervision
Who this fits
You’ll suit a mid-level client lifecycle role that combines detailed KYC review, case ownership, stakeholder coordination, training, and escalation. The work requires comfort challenging controls while securing stakeholder support, plus strong interpersonal skills and multicultural awareness. The listing places the role in Hong Kong.
From the employer
Work closely with FCC, CROs, MGHs, ADU, and other relevant parties to coordinate and oversee activities related to client account opening, periodic reviews, triggered event reviews and changes of client circumstances.
Act as a Subject Matter Expert (SME), providing guidance to the Front Office on matters related to client life cycle management.
Prepare and deliver regular management information reports, updating senior management on the progress and status of client onboarding and review processes.
Conduct comprehensive due diligence and KYC assessments on client profiles, including source of wealth verification, transaction monitoring, and screening, in accordance with regulatory and internal requirements.
Identify, assess, and escalate potential AML/KYC risks to Business Management and Compliance as appropriate during the review process
Follow up with CRO/CSO to request supplementary documentation and ensure the timely completion of Account Opening, Periodic Review, and Triggered Reviews.
Act as a Case Manager, oversee, coordinate and track the status of all client onboarding and review cases, ensuring accurate reporting to the Head of PBS COPR
Conduct training sessions for CRO/CSO on KYC-related matters.
Lead and facilitate case discussions with the Front Office, Compliance, and ADU to resolve complex issues.
Contribute to ad hoc initiatives and special projects related to client life cycle management and process improvement.
Requirements:
- Bachelor degree or above in Business Administration, Finance, Economics, or related field
- Sound knowledge in AML/KYC risks with 10 years’ experience in a relevant capacity
- Familiar with the HKMA requirements on AML and financial crime
- Demonstrated ability to work with minimal supervision, adapt and adjust to changing work priorities and to multitask
- Detail-oriented and meticulous in reviewing of KYC profiles
- Communicates with clarity and purpose both in written and verbal formats; able to distill complex and varied information into useful, insightful and concise recommendations
- Exceptional soft skills with the ability to challenge the controls while also getting stakeholders buy-in
- Capable of managing multiple tasks and deadlines with timely responses and resolutions
- Proficiency with computer skills as well as pertinent mainframe systems and software packages
- Team player with excellent interpersonal skills and multicultural awareness and sensitivity
Not this one either?
Claude or ChatGPT reads the other 90,537 for you.
Get better matches →
