Regulatory & Mandatory Communications Manager
Mid-level Communications role at Fa Enor Saasfaprod1. Edinburgh · up to £50,000 base.
Growth Roles summary, based on the employer's posting.
What you'll do
- You'll lead one-off mandatory customer communications for regulatory change, strategic projects and business-as-usual work
- You'll coordinate subject matter experts and outsourced providers across multiple brands to deliver clear, compliant messages
- You'll balance competing deadlines while keeping communication quality and customer outcomes on track
- You'll promote stronger practices and improve how mandatory communications are produced across the organisation
What you bring
- You have practical experience creating customer communications in regulated financial services, ideally involving pensions or investments
- You plan and organise effectively while handling several priorities and deadlines
- You write clearly and can turn complex information into customer-friendly content
- You build productive stakeholder relationships, influence outcomes and look for better ways of working
Who this fits
You'll suit a customer-focused communications manager who is comfortable with regulated financial information, stakeholder influence and competing priorities. The permanent role is based in Edinburgh, London or Birmingham, with part-time, job-share and other flexible arrangements open for discussion. Applicants from varied backgrounds are welcomed, and adjustments to the recruitment process can be requested.
From the employer
Job Type: Permanent
Location and flexible working: Edinburgh, London or Birmingham. All our roles are open to part-time, job-share and other types of flexibility. We will discuss what is important to you and balancing this with business requirements during the recruitment process. You can read more about flexible working here
Salary: Up to £50,000 dependent upon experience plus an indicative bonus range of 16% to 32%, private medical cover, 38 days annual leave, excellent pension, 12x salary life assurance, income protection, 3x volunteering days and much more
Closing Date: 29th September
Who are we?
We’re Standard Life, a retirement specialist focused entirely on retirement savings and income. We champion the belief that everyone’s journey to and through retirement can be better, and for more than 200 years, we’ve been helping our customers plan and prepare for their financial futures.
Life today is increasingly complicated, uncertain and unpredictable. People move through different careers, face unexpected moments and navigate important choices. We offer our colleagues flexibility, trust and benefits that work for whatever life brings. In return we expect curiosity, connection, accountability and high standards. We make room for what matters - so you can bring your best, every day.
The role
Do you enjoy turning complex regulatory and financial information into clear, customer-focused communications?
You will lead the delivery of one-off mandatory customer communications across regulatory change, strategic projects and business as usual activity. Working across multiple brands, you'll help ensure customers receive communications that are clear, compliant and support good outcomes.
You'll work with a wide range of stakeholders, including subject matter experts and outsourced service providers, to deliver high-quality communications while maintaining momentum across competing priorities. Along the way, you'll champion best practice, drive continuous improvement and help shape how mandatory communications are delivered across the business.
This is a fantastic opportunity to influence customer experiences, contribute to major business change programmes and play a key role in maintaining high standards of communication across the organisation.
What we’re looking for
- Practical experience of developing customer communications in a regulated financial services environment, ideally with pensions or investment experience
- Strong planning and organisational skills, with the ability to manage multiple priorities and deadlines
- Excellent written communication skills and the ability to simplify complex information for customers
- Experience building effective relationships and influencing stakeholders to achieve outcome
- Customer-first mindset with a passion for clear, high-quality communications
- Confidence challenging the status quo and identifying opportunities to improve processes and ways of working
We want to hire the whole version of you.
We are committed to ensuring that everyone feels accepted and welcome applicants from all backgrounds. If your experience looks different from what we’ve advertised and you believe that you can bring value to the role, we’d love to hear from you.
If you require any adjustments to the recruitment process, please let us know so we can help you to be at your best.
We’re reviewing applications as they come in, so apply early to avoid missing out.
Find out more about working at Standard Life
Guide for Candidates: standardlifeplc.pagetiger.com/guideforcandidates
Find or get answers from our colleagues: www.standardlifeplc.com/careers/talk-to-us
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