Business Development Manager- Tenderlink- Hybrid
At a glance
Manager-level Business Development role at Experian. Southbank VIC · full-time · no salary stated · we estimate A$86,125–A$149,472 across Australia.
Experian has not published a salary for this role. The figure below is our estimate, not theirs.
growthroles summary, based on the employer's posting.
What you'll do
- Use client data and feedback to strengthen subscriber relationships, limit cancellations and meet revenue and retention goals
- Handle renewal objections and cancellation requests, negotiating with clients to retain their subscriptions
- Build account plans, then find opportunities to expand accounts through additional services
- Answer client calls and emails, follow up on unpaid subscriptions and share feedback that could improve processes or products
- Guide new subscribers from online purchase through activation, offering Teams training and a handoff to ongoing support
What you bring
- You have a proven sales or account-management record in a comparable role or relevant industry
- You bring client-facing customer service experience and strong communication skills for building relationships
- You can interpret data for practical insights, manage competing tasks and deadlines, and adapt when requirements shift
Who this fits
This manager-level role suits someone who is self-directed, commercially focused and motivated by customer success. You’ll work across client service, support and finance teams. The position is hybrid in Southbank, Victoria.
From the employer
Experian is a global data and technology company, powering opportunities for people and businesses around the world. We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more. Experian invests in people and new advanced technologies to unlock the power of data. We have an amazing team of 25,200 people in 32 countries.
TenderLink is recognised as the market leading provider of tender notification services and online tendering technology throughout Australasia. We are seeking a Business Development Manager to join our team. In this role, you will be responsible for managing and growing client relationships, driving revenue growth and the growth of our subscription base.
You will work in close coordination with other internal stakeholders, such as Client Service Representatives, Customer Support & Finance, to provide the optimal customer experience for new and existing subscribers, offering a level of customer service which ensures satisfaction and subscription renewal.
What you'll need to bring to the role & Experian
- Proven track record in account management or sales, in a similar role or relevant industry.
- Strong focus on client engagement, interaction, and appetite for client satisfaction.
- Demonstrated ability in providing excellent customer service in a client-facing role.
- Strong communication and interpersonal skills with the ability to build and maintain relationships at all levels.
- Analytical mindset with the ability to interpret data and generate actionable insights.
- Demonstrated ability to meet deadlines and to respond productively to changing requirements characterised by peak periods and a variety of tasks where attention may be divided, and immediate decisions are required.
Work that matters - What you'll be doing
Client Retention
Meeting and exceeding revenue and client retention targets - Proactively engage with your clients using the insights and data available to you to enhance the client experience and reduce churn - Overcome and negotiate client objections during the renewal period and with clients who communicate their decision to cancel their subscription.
Relationship Management
Develop and implement strategic account plans to drive growth and maximise client value - Answer incoming client phone calls and email queries - Contact clients who have failed to make payment for their subscription - Analyse client feedback and contribute suggestions for improving processes and product development - Identify and pursue upselling and cross-selling opportunities within your account portfolio.
Client Onboarding
Ensure our new clients experience a seamless onboarding process from the online shopping cart, providing training via Teams where necessary - Provide a smooth transition from subscription activation to on-going customer support and renewal.
More about you
- Highly self-motivated with a results-driven approach and a passion for customer success.
- Excellent presentation and negotiation skills
- Ability to take initiative to elicit user needs, problem solve client issues and make decisions to effect positive customer outcomes.
- Collaborative team player with the ability to work cross-functionally, to provide high levels of customer support.
- Effective time management, organisation & the ability to prioritise.
Benefits/Perks:
- Novated Leasing & Salary Packaging
- Great compensation package and bonus / commission plan
- Core benefits including Experian shares discount and wellness program
- Flexible work environment, hybrid model
- Flexible time off including volunteer time off, personal leaves and paid holidays
- 17 weeks of Paid Parental Leave, family care leave and up to 5 days study leave
Our uniqueness is that we celebrate yours. Experian's people first, inclusive and purpose driven culture is multi award-winning; World's Best Workplaces™ 2025 (Fortune Global Top 25), Great Place To Work™ in 26 countries to name a few. Check out Experian Life on social or explore our Careers Site to understand why. Experian is also proud to be an Equal Opportunity and Affirmative Action employer. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.
Experian Careers - Creating a better tomorrow together
Find out what its like to work for Experian by clicking here
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