Sales Engineer
At a glance
Mid-level Solutions & Sales Engineering role at EXFO. Remote, United States · full-time · no salary stated · we estimate $101,225–$170,000 across the United States.
EXFO has not published a salary for this role. The figure below is our estimate, not theirs.
growthroles summary, based on the employer's posting.
What you'll do
- Support sales teams with technical demonstrations, application help, RFP responses, and maintained demo equipment
- Build customer training, test plans, and job aids for EXFO testing solutions and product evaluations
- Guide field trials and customer approval work alongside sales and account managers
- Help product management track customer needs, competitor features, road maps, and pricing
- Maintain relationships with focus accounts and help customers develop testing methods and procedures
What you bring
- Telecommunications or optics education, or an equivalent background
- One to three years supporting sales or working in telecom service-provider operations
- Working knowledge of fiber-optic or protocol technologies, including OTDR, DWDM, PON, FTTx, and Gigabit Ethernet
- Strong written and spoken English, with clear customer communication skills
- Willingness to travel about seventy percent of the time
Who this fits
You’ll suit a customer-facing technical role that combines sales support, demonstrations, training, evaluations, and product feedback. The position is remote in the United States but requires about seventy percent travel. It fits someone early in their career with telecom or optics training and experience in sales or service-provider operations.
From the employer
Job Description:
DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
Sales Focus:
- Support EXFO Sales and Account Team by promoting testing equipment into the network service provider market.
- Provide support presence at trade shows, conferences, and customer demonstrations focusing on technical product applications.
- Develop and deploy customer training curriculum in coordination with Sales Manager and Account Management Team
- Participate in field evaluations to ensure customers are properly trained and tutored on EXFO testing solutions.
- Manage aspects of Customer evaluations in close coordination with sales and account manager to ensure product approval.
- Respond to RFPs in close coordination with sales manager to provide the best positive response to all technical requirements.
- Support will consist of maintenance and preparation of demo materials, performing product demonstrations, specific application support for clients and ongoing support. Taking full responsibility of the demo equipment and assigned company assets.
Customer Focus:
- Provide solution proposals and justification to suit customer needs.
- Maintain close supportive relationships with focus accounts to ensure smooth acceptance of products.
- Perform customer training when appropriate to ensure smooth acceptance of products.
- Provide customized test plans and job aids to ensure smooth acceptance of products.
- Assists customers with development of test methodologies and procedures.
Product Focus:
- Provide market interface between Product Management Team and customers by developing and maintaining key relationships at focus accounts.
- Advise Product Management Team on product feature/road map to coordinate with upcoming customer requirements.
- Provide competitive intelligence – feature set, road map, pricing.
TECHNICAL REQUIREMENTS
- Versed in the Fiber Optic and/or protocol technology. The candidate should have knowledge of physical and optical layer technology and applications (OTDR, loss test, dispersion, DWDM, PON and FTTx) and Protocols technology and applications (SDH, next generation SDH, ATM, Frame Relay, Gigabit Ethernet, Voice over IP, xDSL etc.)
- Ability to travel. Approximately 70% travel required
- Entry level position with 1 to 3 years of equivalent experience in Telco operator or service provider – Verizon.
COMPETENCIES REQUIREMENTS
- Extremely customer-oriented
- Action- and results-driven
- Good judgment
- Highly responsible and courteous
- Excellent communication and interpersonal skills
ACADEMIC AND PROFESSIONAL REQUIREMENTS
Education: Degree holder/and or equivalent in Telecommunications or Optics.
Experience: 1-3 years in sales or telecom service provider operations.
Language requirements: English written and spoken
EXFO is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Not this one either?
Claude or ChatGPT reads the other 93,020 for you.
Get better matches →
