Key Account Manager
At a glance
Mid-level Account Management role at Evolution. San José · full-time.
Pay not stated
Growth Roles summary, based on the employer's posting.
What you'll do
- Build and maintain key-account relationships while improving loyalty and business performance
- Coordinate campaign promotions with operators and internal teams, then review results for issues
- Present upcoming game releases and commercial opportunities across the full product range
- Handle customer escalations, find root causes, and drive solutions through internal departments
- Turn customer needs and performance data into strategy changes that support KPI targets
What you bring
- At least two years in iGaming, preferably in account management or another client-facing position
- Commercial judgment, business-development knowledge, and demonstrated client-management experience
- Strong analytical and strategic thinking, including turning data into practical commercial actions
- Fluent written and spoken English, with Microsoft Office Suite proficiency and Jira experience preferred
- Tableau and Power BI experience for reporting and visualization, plus team-management capability
Who this fits
You'll suit a commercially minded account manager who can manage clients, interpret campaign data, and coordinate solutions across teams. The position is onsite in San José, Costa Rica, and requires travel plus work beyond standard office hours. English fluency is required.
From the employer
Evolution is a market-leading developer and provider of products and services for online casino entertainment. Our excellence is driven by over 20,000 EVOlutioneers across 30 markets worldwide, working in product innovation, software development, IT solutions, game hosting and business support. Evolutions dynamic and creative environment creates a unique opportunity for personal and professional growth.Our integrated business-to-business solutions guarantee that our clients can always provide an unrivalled online entertainment experience to their players globally. We thrive on remaining an award-winning digital powerhouse of entertainment products and services with an ever-expanding line-up of product brands: Evolution Live, NetEnt, Red Tiger, Ezugi, Big Time Gaming, Nolimit City and DigiWheel.Evolution is a Swedish company founded in 2006 and listed on Nasdaq Nordic (EVO).Evolution Latvia was established in 2006. From its state-of-the-art office in Riga, 3000+ EVOlutioneers work to develop and maintain online gaming products and provide video studio services. More information on evolution.com.
The Account Manager is responsible to acquire, maintain, and optimise business relationships and partnerships to achieve business KPI’s. This will be by building relationships, increasing loyalty, and providing customers with the most relevant, personalised, and rewarding experience in a sustainable way.Liaising with in-house resources and operators to undertake promotional fulfillment and analysis of campaigns and marketing initiatives
- Keeping close track on the performance of promotional campaigns to identify problems or issues that may arise
- Working closely with internal stakeholders to optimize strategy and ensure KPI targets are met
- Representing the entire range of the Company’s products
- Distributing and presenting information to customers about upcoming game releases and opportunities
- Establishing and maintaining effective key account relationships
- Acting as an intermediary between internal departments and customers
- Acting as an escalation point for customers for any issues, and ensure resolution action
- Providing root-cause analysis, driving continuous improvement, and execution of solutions
- Proactively assessing, clarifying, and validating customer needs on an ongoing basis
- Ensuring the timely and successful delivery of Company solutions according to customers’ needs and objectives.
The duties and responsibilities described in this job description are not a comprehensive list and as such additional tasks may be assigned to the employee from time to time. The scope of the job may also be subject to change as required by business demand.
- Minimum 2 years of experience in iGaming is preferred (Account Management or similar client-facing role).
- Sound commercial awareness and knowledge of business development
- Experienced at effective client management
- Proven team management capabilities
- Strong analytical and strategic thinking skills, with the ability to translate data into actionable insights, identify growth opportunities, and support commercial decision-making
- Educational background in a related field would be preferred
- Strong verbal and written English Proficiency.
- Proficiency with Microsoft Office Suite (Excel. Power Point, and Word)
- Working experience with Jira. (Preferred)
- Proficiency in Tableau and Power BI for reporting and data visualization. (Preferred)
- Professional presence, willing to travel and work outside of normal office hours
- Any other ad hoc duties related to the role
We also offer:
- Competitive Compensation
- Career Growth Opportunities
- Additional Health Care benefits
- Dynamic Work environment and Comprehensive Training
If you are interested, please submmited your CV in English.
Position open for San José, Costa Rica.
For more information please visit our careers page: https://careers.evolution.com/
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