Implementation Consultant, Logis Billing
At a glance
Mid-level Solutions & Sales Engineering role at ESO. United States · no salary stated · we estimate $101,000–$168,888 across the United States.
ESO has not published a salary for this role. The figure below is our estimate, not theirs.
growthroles summary, based on the employer's posting.
What you'll do
- Lead Logis Billing projects from kickoff to support handoff, keeping dates, project health and next steps up to date
- Map how each customer bills, including its payers, fee schedules, codes, clearinghouse setup and reporting needs
- Set up billing rules and enrollment, then verify converted open balances and history arrive correctly
- Guide customers through acceptance testing, collect approval before launch and train staff on daily billing workflows
- Support customers through initial billing cycles, then transfer tickets to support and relationship ownership to Customer Success
What you bring
- You can configure billing workflows, including payers, fee schedules, codes, claim rules and remittance posting
- You can plan and check data conversions, lead customer testing and prepare staff for their daily workflows
Who this fits
This remote United States role suits someone who can guide agencies and billing companies through implementation and early billing cycles. You’ll follow a consistent playbook, keep project records current, raise delivery risks early and log time as work is completed.
From the employer
Implementation Consultant, Logis Billing
Team: Implementation, Logis · Level: Implementation Consultant · Reports to: Team Lead, Implementation (Logis Billing) · Location: Remote, United States
Outcome. Each billing customer you implement is billing cleanly within weeks of go-live, on the date in the plan, with a clean handoff to support.
About the role
When an agency or billing company buys Logis Billing, the first months decide whether it trusts us. If the setup is right, claims go out clean and cash arrives on time. If it is wrong, claims reject, payments do not post, and the customer feels it in their bank account.
You take a customer from kickoff to their first clean billing cycle. You learn how they bill today, configure Logis Billing to match, move their data, train their staff, and stay with them through go-live until the money is moving. Then you hand them off cleanly to support and Customer Success.
Where we are headed
Logis Billing is growing, and AI agents are already taking repetitive work off billing teams. Every new customer is a chance to set them up for that future from day one.
You will implement for agencies and billing companies of every size, and help shape the playbook as the product changes.
Who ESO is
ESO is the first responder for the first responders. We build software and data products for EMS agencies, fire departments, hospitals, and government stakeholders, and serve more than 18,000 customers. Our mission is to improve community health and safety outcomes through the power of data.
How you support the mission
You support the mission by making sure agencies can collect what they are owed, so they can keep crews on the road and equipment in service. A clean go-live protects their revenue and their trust in us.
You support your team by doing it the same way every time: following the playbook, writing down what you learn, and asking for help early when a project starts to slip.
What you will do
Run each implementation
- Own a set of Logis Billing implementations from kickoff to handoff, each on a dated plan in the project management platform with health, risks, and next steps current every week.
- Run discovery: how the customer bills today, their payers, fee schedules, codes, clearinghouse, and reports.
- Raise risks early to your team lead, and to the customer, with a plan to recover.
Configure and convert
- Configure Logis Billing to the configuration standards: payers, fee schedules, codes, claim rules, clearinghouse enrollment, and remittance and posting.
- Plan and check data conversions, so open balances and history arrive correct.
- Run the user acceptance test (UAT) checklist with the customer and get sign-off before go-live.
Train and hand off
- Train the customer's billers and office staff on the workflows they will use every day.
- Stay with the customer through their first billing cycles until claims and payments are flowing.
- Hand off cleanly: Logis Billing support in Customer Care owns tickets, and Customer Success owns the relationship.
Time tracking
- Log your time in real time, as you finish each issue or task, in the time tracking system, by customer and type of work.
How success is measured
- Time to value: days from kickoff to the customer's first clean billing cycle, against the standard for the project size.
- Go-lives on the date in the project plan, and right the first time, with no serious defect in the first 30 days.
- Every project plan current each week: dates, health, and next steps.
- Customer satisfaction (CSAT) at go-live and at handoff.
- Clean handoffs: tickets in the first 60 days after go-live go to support, not back to you.
- Time logged in real time and completely, to the team standard.
- Competitive health plans (medical, dental, & vision insurance)
- PTO (starting at 20 days) & 12 company holidays
- 401(k) with company match
- Telemedicine service provided by ESO
- Savings accounts (FSA, HSA, DCA)
- Employee Assistance Program (EAP)
- Annual health and wellness reimbursement
- Peace of mind benefits such as life insurance, disability insurance, and worksite benefits
- Paid parental leave, new child program, & flexible parental return-to-work options
- Casual office environments and unlimited office snacks and drinks
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