Solutions Implementation Specialist

Equifax (External) Open · verified Oct 22, 2026

Heredia Full-time Mid-level Solutions & Sales Engineering

At a glance

Mid-level Solutions & Sales Engineering role at Equifax (External). Heredia · full-time.

Pay not stated Solutions & Sales Engineering salary

RoleSolutions & Sales Engineering

SeniorityMid-level

LocationHeredia

EmploymentFull-time

PostedOct 6, 2026 · 2w ago

Role brief

growthroles summary, based on the employer's posting.

What you'll do

Guide clients from signed agreement through launch support, managing implementation work and keeping data quality on track
Use project planning to activate services efficiently and advise clients on configuration choices throughout delivery
Present service benefits, then recommend added features or services based on client feedback
Investigate product or service problems and work with clients on fixes, including issues found in new files
Coordinate and test data-feed transfers and corrections with clients, protecting service continuity

What you bring

A bachelor’s degree or four years of comparable business experience in client-facing implementation work
B2 English and strong speaking, writing, and presentation skills
One to two years of experience with HTML, XML, and web services, gained through work or education
One to two years working with employee self-service or SaaS web applications, plus Python, APIs, and SQL experience

Who this fits

This mid-level, client-facing role suits someone who can lead implementation projects while coordinating with operations, product, sales, and technology teams. The position is based in Heredia, Costa Rica.

From the employer

Job Description

The Implementation Specialist uses product knowledge, project management principles, and client relationship skills to lead clients through successful onboarding, system enhancements, and data correction. They will provide consultative guidance throughout the implementation lifecycle from contract signature through go-live hypercare.

What You’ll Do:

Manages the technical implementation and quality of data
Employs project management principles for an efficient activation of service(s)
Fosters client relationships throughout the project lifecycle, providing strategic direction and guidance to the client on configuration options
Demonstrates the value of service(s) through instructional presentations and proactively recommends enhancements or new services based upon client input
Researches and identifies service/product issues reported through the client or found through Implementation of new file and work with client to create a resolution
Coordinates, tests, and executes the transfer of new data feeds or data corrections with clients to ensure that continuity and level of service(s) are maintained and/or enhanced
Holds the overall responsibility for the success of a client’s enablement project while operating in a cohesive, cross-functional team environment
Partners with the Operations, Product Management, Sales, and Technology teams for technical matters from advancement of technical proficiencies to problem resolution of any client issues

What you need to be eligible:

Bachelor's Degree or 4 years of equivalent business experience in an implementations/client-facing role.
B2 English proficiency with excellent verbal and written communication/presentation skills.
1-2 years of prior business or educational experience working with HTML, XML and web-services.
1-2 years of prior business or educational experience with employee self-service or SaaS web-based applications.
1-2 years of prior experience or educational experience in Python, APIs and SQL.

What Could Set You Apart:

File Management & Data Transfer: Strong proficiency in handling diverse file formats and successfully executing complex, highly accurate data transfers.
Project Management & Prioritization: Proven track record of managing competing deadlines, delegating tasks effectively, and delivering projects on time.
Adaptability & Problem-Solving: Quick learner who thrives in fast-paced environments, resolving issues and making decisions with minimal supervision.
Cross-Functional Team Coordination: Skilled at aligning multidisciplinary teams to solve complex operational challenges within designated timeframes.
Technical Communication & Client Strategy: Ability to simplify complex technical concepts and build strong, strategic client relationships throughout the project lifecycle.

Primary Location:

CRI-Heredia

Function:

Function - Fulfillment / Operations

Schedule:

Full time