Marketing Intern
EPOS Open · verified Sep 24, 2026 At a glance
Entry-level General Marketing role at EPOS. Singapore.
Pay not stated General Marketing salary
Growth Roles summary, based on the employer's posting.
What you'll do
- Create campaign assets, research CRM markets, and help execute seasonal merchant marketing programs
- Track open, click, redemption, and repeat-visit rates, then turn results into merchant reports and recommendations
- Onboard SME merchants, configure loyalty programs, and coordinate technical and sales teams through go-live
- Handle merchant issues, support feature testing, and relay product feedback and requirements internally
- Build onboarding guides and SOPs while supporting translation, data processing, reporting, and administration
What you bring
- You can work on-site from the Singapore office throughout the internship
- You can support marketing, design, merchant onboarding, reporting, and basic technical issue resolution
- You can gather merchant feedback, document product needs, and validate changes with users
Who this fits
This role suits someone starting in marketing who wants hands-on exposure to campaigns, design, merchant success, onboarding, and product work. You will work on-site in Singapore, with no work-from-home arrangement.
From the employer
Role Overview
As a Marketing Intern with the EPOS Rewards team, you will support the onboarding and success of SME merchants on our WhatsApp-integrated customer loyalty platform. EPOS Rewards helps businesses attract, engage, and retain customers.
This internship requires your presence at our office in Singapore. Work-from-home arrangements are not available.
Key Responsibilities
Marketing, Market Research, and Design Support
- Design creative assets, conducting CRM market research to provide industry insights for Rewards implementations, and support marketing campaign execution for those implementations.
- Gain valuable exposure supporting marketing campaigns and design requirements for EPOS Rewards merchants’ peak retail season, spanning the year-end holiday season, Christmas, New Year, Chinese Lunar New Year, Valentine's Day, etc.
Campaign Operations & Merchant Success
- Monitor campaign performance metrics (open rates, click rates, redemption rates, repeat visits) and share actionable insights with merchants
- Prepare simple performance reports to demonstrate ROI to merchant clients
- Proactively identify and resolve merchant issues to drive retention and satisfaction
Product Management and Technical Support
- Assist in product management-related tasks, including testing for feature release, conducting user research, contributing to drafting of product tasks
- Support EPOS Rewards merchants in technical support, including liaising with internal stakeholders to solve issues
Merchant Onboarding & Solution Delivery
- Manage end-to-end onboarding of SME merchants onto EPOS Rewards
- Configure loyalty programme settings in line with each merchant's business needs
- Coordinate with internal technical and sales teams to ensure timely, smooth go-lives
Product & Market Collaboration
- Gather and synthesise merchant feedback to surface product improvement opportunities to the technical team
- Assist in documenting new feature requirements and validating product changes with merchants
Operations & Process Improvement
- Build and maintain SOPs, onboarding guides, and training materials for merchants and internal teams
- Translation support for merchant onboarding and campaign execution
- Support data processing, reporting, and general administrative tasks
- Tasks supporting business requirements, as assigned
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