Retail Marketplace Manager
At a glance
Manager-level Retail Marketing role at Entain. Southport · full-time.
Pay not stated Retail Marketing salary
growthroles summary, based on the employer's posting.
What you'll do
- Oversee two shops, keeping customer service strong and daily operating standards consistent
- Put responsible gambling and compliance practices into effect to help protect customers
- Coach the team on the business and its products, and work with them toward agreed goals
- Control manageable costs, maintain shop standards, and prepare staff rotas ahead of time
- Follow hiring and onboarding steps, support ongoing staff learning, and assist area colleagues with investigations or formal meetings
What you bring
- You must be at least eighteen to work in a betting shop
- You have experience raising team performance and delivering strong customer service
- You have handled difficult situations and enjoy helping customers from varied backgrounds
Who this fits
This manager role suits someone who has led people and can improve team performance while delivering customer service. You’ll oversee two shops and work alongside each team member. The schedule covers shop opening hours, including weekends and bank holidays, with rotas prepared at least four weeks ahead.
From the employer
There's nothing like a career at Entain. We're a leading, global sports betting and gaming company and we're upping the excitement and increasing player safety. We're a FTSE company with iconic brands including Ladbrokes, Coral, BetMGM, Eurobet and bwin, and we have an energy that drives us to perform at the height of our potential. Whether you're an engineer, marketer or retail specialist, a career here is a complete game changer.
As a Retail Twin Manager, you will play an important role in the Entain family, delivering top customer service and driving standards daily. In our exciting, dynamic Ladbrokes betting shops no two days are the same and you'll have the chance to lead a team that wins together and does what's right by our customers.
Reporting to the Area Manager you will manage 2 stores, delivering exceptional customer service, driving the companies gold standards and leading your shop team.
Salary is per hour
Are you ready to launch a winning career?
What you will do
- Contribute to the protection of our customers through the implementation of our Responsible Gambling and overall compliance strategy.
- Train your team to have a sound understanding of the business and our products.
- Plan and work towards defined goals, and manage controllable costs.
- Ensure you and your team maintain high shop standards.
- Follow our recruitment, induction, and ongoing learning and development processes.
- Complete shop rotas.
- Support your wider area team, e.g. investigations, formal meetings, lead roles.
Work Patterns
Our shops can be open from Monday to Sunday 8am - 10pm depending on the location. This includes weekends and bank holidays. You will work ((35 hours)) and ensure that you schedule yourself to work with each member of your shop team. You will complete rotas at least four weeks in advance.
To be successful in this role:
- You must be 18 years of age or over to work in one of our betting shops.
- Experience improving team performance.
- Experience delivering great customer service!
- Previous people management experience preferable.
- Enjoy engaging with customers from all walks of life.
- Experience dealing with challenging situations.
Benefits
At Entain, we know that signing top players requires a great starting package, and plenty of support to inspire your best. Join us, and a great compensation package is just the beginning. Working for us in our betting shops, you can expect to receive great benefits like:
- Annual Bonus Scheme.
- 28 days annual leave.
- Pension Scheme and annual ShareSave.
- Discounts with hundreds of retailers.
- Healthcare and wellbeing support.
- Development opportunities.
And outside of this, you'll have the chance to turn recognition from leaders and colleagues into amazing prizes. Join a winning team of dedicated people and be a part of an inclusive and supporting community where everyone is celebrated for being themselves.
Equal Opportunities.
If you need any reasonable adjustments at any stage of the recruitment process, please contact us and we'll support you.
We're committed to creating a diverse, equitable and inclusive workplace where everyone feels valued, respected and able to be themselves.
We're an equal opportunities employer. We welcome applications from everyone and we do not discriminate based on race, colour, nationality, ethnic or national origin, religion or belief, sex, gender identity or expression, sexual orientation, age, disability, marital or civil partnership status, pregnancy or maternity, or any other status protected by law.
We comply with all applicable recruitment regulations and employment laws in the jurisdictions where we operate, ensuring ethical and compliant hiring practices globally.
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