Director, Social Media & Community, Naturium
Hybrid Los Angeles Full-time Director Social Media
Leadership Social Media role at e.l.f. Beauty. Los Angeles · full-time · $155,000–$185,000 base.
SalaryStated by e.l.f. Beauty
$155,000 – $185,000
Base salary for this role, in USD per year, as published in the posting.
This role, from e.l.f. BeautyOur estimate for the market: $121,000–$210,000
Above the market median of $136,000 for lead social media roles in Los Angeles.
Worked out from 6 postings that stated pay, median $136,000. Last updated Mar 10, 2026.
Role brief
Growth Roles summary, based on the employer's posting.
What you'll do
- Set Naturium's global social strategy across TikTok, Instagram, YouTube and newer platforms
- Grow an engaged skincare community rooted in education, trust and cultural relevance
- Build engagement and moderation frameworks that scale across the U.S., U.K. and E.U
- Turn what the community is saying into insights that shape product and messaging
- Set KPIs and reporting that tie social performance to real business impact
What you bring
- A decade or more running social and community for beauty or consumer brands
- A track record of scaling communities that stay highly engaged
- Fluency in internet culture and how platforms and audiences actually behave
- Experience leading teams and steering cross-functional partners
- Comfort weighing creative instinct against the data
Who this fits
This suits a senior social leader who sees community as conversation and culture, not just content output, and who genuinely cares about skincare education. You'll lead strategy while empowering a team to execute. Expect a hybrid schedule of three days in the Los Angeles office and two at home.
From the employer
About the Company
e.l.f. Beauty, Inc. stands with every eye, lip, face, paw and fin. Our deep commitment to clean, cruelty free beauty at an incredible value has fueled the success of our flagship brand e.l.f. Cosmetics since 2004 and driven our portfolio expansion. Today, our multi-brand portfolio includes e.l.f. Cosmetics, e.l.f. SKIN, Well People - clean beauty powered by plants, Naturium - high-performance, biocompatible, clinically-effective and accessible skin care, and our newest brand, rhode skin - developed by Hailey Rhode Bieber, a line of curated skincare essentials, formulated for a variety of skin types and needs with high performance ingredients, it’s a daily routine that nourishes your skin barrier over time
In our Fiscal year 26, we had net sales of $1.6 Billion and our business performance has been nothing short of extraordinary with 29 consecutive quarters of net sales growth. We are the #2 mass cosmetics brand in the US and are the fastest growing mass cosmetics brand among the top 5. Our total compensation philosophy offers every full-time new hire competitive pay and benefits, bonus eligibility (200% of target over the last seven fiscal years), equity, flexible time off, year-round half-day Fridays, and a hybrid 3 day in office, 2 day at home work environment. We believe the combination of our unique culture, total compensation, workplace flexibility and care for the team is unmatched across not just beauty but any industry.
Visit our Career Page to learn more about our team: https://www.elfbeauty.com/work-with-us
Position Summary: Naturium is seeking a Director, Social Media & Community Management to lead and evolve our global social presence and community ecosystem as the brand continues to scale across the U.S., U.K., and E.U. This role will define how Naturium shows up across social platforms—shaping our voice, deepening consumer relationships, and building an engaged global skincare community rooted in education, trust, and cultural relevance. The Director will oversee platform strategy, content direction, and community engagement while ensuring social media drives both brand equity and measurable business impact. Reporting into senior marketing leadership, this role combines strategic leadership with deep platform fluency. The ideal candidate understands that social media is not just content—it is community, conversation, and culture—and knows how to translate audience insights into meaningful brand action.
Position Summary: Naturium is seeking a Director, Social Media & Community Management to lead and evolve our global social presence and community ecosystem as the brand continues to scale across the U.S., U.K., and E.U. This role will define how Naturium shows up across social platforms—shaping our voice, deepening consumer relationships, and building an engaged global skincare community rooted in education, trust, and cultural relevance. The Director will oversee platform strategy, content direction, and community engagement while ensuring social media drives both brand equity and measurable business impact. Reporting into senior marketing leadership, this role combines strategic leadership with deep platform fluency. The ideal candidate understands that social media is not just content—it is community, conversation, and culture—and knows how to translate audience insights into meaningful brand action.
Responsibilities:
- Social Strategy & Platform Leadership
- Define and lead Naturium’s global social media strategy across TikTok, Instagram, YouTube, and emerging platforms
- Establish differentiated strategies for each platform aligned to audience behavior, platform algorithms, and brand objectives
- Drive audience growth, engagement, and brand affinity through culturally relevant and education-first storytelling
- Anticipate platform and cultural trends, ensuring Naturium remains ahead of the evolving social landscape
- Partner with Brand and Growth teams to ensure social supports product launches, innovation storytelling, and commercial priorities Community Strategy & Engagement
- Develop and execute a global community engagement strategy aligned with Naturium’s tone of voice, brand playbook, and marketing objectives
- Establish best-in-class engagement standards across comments, DMs, tagged content, and social conversations
- Actively foster meaningful two-way conversations that strengthen brand loyalty and consumer trust
- Serve as the “ears of the brand,” monitoring conversations across owned, earned, and competitor channels to understand audience sentiment, cultural shifts, and emerging opportunities
- Translate community feedback into actionable insights that inform product development, messaging, and marketing strategy
- Partner closely with Customer Experience and Corporate Communications teams to manage escalations and high-volume inbound engagement
- Build scalable frameworks for community response, moderation, and engagement workflows across global markets UGC, Advocacy & Creator Discovery
- Champion user-generated content by identifying, elevating, and amplifying authentic community voices
- Foster relationships with brand advocates and creators through proactive outreach and community-first engagement
- Oversee community-led seeding and mailer opportunities that strengthen organic brand advocacy
- Identify potential creator and influencer partners through earned engagement, tags, and community participation
- Ensure community and creator relationships authentically reinforce Naturium’s education-first skincare positioning Content & Cultural Storytelling
- Own overarching social content strategy, balancing trend-driven content with educational and brand-building storytelling
- Guide development of platform-native creative in partnership with Creative and Brand teams
- Shape Naturium’s voice across all social touchpoints—from content direction to captions and comments
- Maintain close proximity to content innovation while empowering team execution
- Ensure social storytelling reflects both skincare authority and cultural relevance Measurement, Insights & Optimization
- Establish KPIs across engagement, community health, audience growth, and performance impact
- Own reporting frameworks that translate social and community performance into clear business insights
- Leverage analytics and qualitative community feedback to continuously refine strategy
- Partner with Growth and Analytics teams to optimize performance and investment decisions Education-First Community Strategy
- Build and execute a comprehensive education-driven community framework that empowers consumers with ingredient literacy and skincare knowledge
- Develop structured education pillars (ingredient spotlights, routine architecture, skin concern deep dives, myth-busting, clinical explanations)
- Create scalable playbooks for science-backed responses to skincare questions across comments and DMs
- Elevate community conversations beyond engagement — fostering trust, loyalty, and long-term advocacy
- Serve as the “ears of the brand,” synthesizing qualitative community insights into actionable product and messaging refinements
- Ensure all community responses are compliant, accurate, and aligned with brand integrity standards
- Partner with Customer Experience and Corporate Communications to manage sensitive or high-volume inquiries Cross-Functional Leadership
- Partner closely with Brand Marketing, Creative, Influencer, Growth, DTC, Retail, and Customer Experience teams
- Ensure community insights meaningfully inform broader brand and business decisions
- Serve as the internal expert and executive voice on social platforms, digital culture, and community behavior
Requirements:
- 10+ years of experience leading social media and community management within beauty or consumer brands
- Proven success scaling highly engaged brand communities
- Deep understanding of internet culture, platform dynamics, and consumer engagement behavior
- Strong leadership experience managing teams and cross-functional stakeholders
- Balances creative instinct with data-driven decision making
- Passion for skincare, education-led storytelling, and community-first brand building
- Highly adaptable with a bias for action in fast-paced environments