Customer Success Manager
At a glance
Mid-level Customer Success role at Eleken. Remote, Ukraine · full-time.
Pay not stated
growthroles summary, based on the employer's posting.
What you'll do
- Keep active clients informed and supported so day-to-day collaboration runs smoothly
- Hold quarterly NPS conversations, gather feedback, and request client testimonials or reviews on Clutch and LinkedIn
- Identify client risks early, then coordinate with internal teams and follow up on overdue feedback or invoices
- Oversee invoicing and timely payments, and interview clients who decide to leave
- Reconnect with former clients and spot chances to expand or restart the relationship
What you bring
- At least two years in a B2B role working directly with clients, such as customer success, sales, or account management
- Fluent spoken and written English for client conversations
- Experience leading discovery calls to uncover client goals, needs, blockers, and risks
- Upsell and cross-sell ability, plus familiarity with CRM and client communication tools such as Slack, Notion, or Attio
Who this fits
This remote role suits someone comfortable balancing several client relationships and working closely with sales and marketing. You’ll need a diplomatic communication style, strong organization, and the initiative to suggest process improvements. Hours are flexible, and the role is remote in Ukraine.
From the employer
🏢 Team: Sales
📍 Location: Remote
⏳ Employment Type: Full-time
Who we are?
Eleken was founded to improve the design services of SaaS companies. We focus on delivering high-quality, user-centered designs that help businesses scale and succeed. Unlike traditional agencies, we work on a subscription-based model, providing dedicated design teams that seamlessly integrate into our clients’ workflows.
Why this position?
We’re looking for a Customer Success Manager who will help us build strong, long-term relationships with our clients. Your role will be to keep clients engaged, supported, and confident in working with Eleken, while spotting opportunities for growth and retention.
What you’ll do:
Customer Success
Stay in touch with active clients and ensure a smooth collaboration
Run quarterly NPS calls to collect qualitative feedback
Collect testimonials and reviews on platforms like Clutch and LinkedIn
Conduct exit interviews when clients leave
Control the invoicing process and ensure timely payments
Client Communication
Spot risks early and coordinate with the internal team
Keep a friendly yet professional tone, and know when to gently push (especially when feedback or payment is overdue)
Retention & Retargeting
Reconnect with past clients, keep the relationship warm
Identify expansion or return opportunities
What we expect:
🔧 Hard Skills
Have 2+ years in B2B client-facing roles (Customer Success, Sales, Account Management — ideally in tech or creative services)
Fluent English (spoken and written communication with clients)
Running discovery calls with clients: identifying business goals, needs, blockers, and risks
Upsell / cross-sell skills
Familiarity with CRM systems and client communication tools (we use Slack, Notion, Attio)
🤝 Soft Skills
Discovery mindset — curiosity, ability to ask open and probing questions
Empathy and client orientation
Strong communication skills (clear, structured, diplomatic)
Initiative — suggesting improvements to processes
Organization and prioritization — managing multiple clients and priorities at once
Team collaboration — working effectively with sales and marketing
For you:
💸 Salary: discussed individually and depends on your experience and skills
⏰ Flexible working hours
🏝️ Paid vacations and sick leaves
💯 Fully remote
💼 Co-working space compensation
✍️ Finance Support (we take care of accounting for you)
🛍️ Employee referral bonus
📚 Reading Club and corporate library
Interview Stages:
➡️ Interview: with Talent Acquisition Specialist
➡️ Interview: with CEO (dive deeper into your experience)
➡️ Reference Check
➡️ Offer
Want to learn more about our company or see our work?
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