Technical Sales & Service Manager, ANZ
THOMASTOWN Manager Solutions & Sales Engineering
At a glance
Mid-level Solutions & Sales Engineering role at Ejhp. THOMASTOWN.
Pay not stated
RoleSolutions & Sales Engineering
SeniorityManager
LocationTHOMASTOWN
PostedSep 17, 2026 · 2w ago
Role brief
growthroles summary, based on the employer's posting.
What you'll do
- Build strong relationships with major accounts while learning their needs and resolving issues across Sherwin Williams and customer teams
- Provide technical help for customer problems, product launches, and investigations into customer production lines
- Work with technical colleagues to recommend solutions and ensure products and services arrive on time
- Forecast from customer usage information, analyze account data, and present progress, goals, and quarterly plans
- Research the market and identify potential new opportunities
What you bring
- A bachelor’s degree or higher is required for this position
- At least five years of relevant sales or technical experience is required
- You can communicate and write effectively, use Microsoft software, and work with database systems
Who this fits
This role suits someone with substantial sales or technical experience who can manage major customer relationships and handle technical issues. You’ll work from Thomastown, Australia, in a manager-level role covering the ANZ region.
From the employer
- Developing a complete understanding of key account needs.
- Developing a solid and trusting relationship between major key clients and company.
- Resolving key client issues and complaints through effective communication within Sherwin Williams and customers.
- Provide technical support to assist with customer issues and new product introductions.
- Expand the relationships with existing customers by working with Technical to propose solutions that meet their objectives, and support customer line investigations.
- Work with team members to ensure the correct products and services are delivered to customers in a timely manner. Include forecasting based on customer information and usage.
- Planning and presenting reports on account progress, goals, and quarterly initiatives to share with team members.
- Analyzing client data to provide customer relationship management
- Study the market and look for new opportunities.
- FORMAL EDUCATION:
- Required: Bachelor’s degree or above
Preferred: Degree in Chemistry, Chemical Engineering or Business Administration
- KNOWLEDGE & EXPERIENCE:
- Required: At least 5 years of relevant Sales / Technical experience
- Preferred: Good communication and writing skills.
- Good understanding of Microsoft software.
- Good understanding of databased systems.
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