Social Partner / Senior Social Account Manager
At a glance
Senior Account Management role at eight&four. London · full-time.
Pay not stated
Growth Roles summary, based on the employer's posting.
What you'll do
- Serve as the senior contact for retained social accounts, building relationships and resolving client issues
- Lead strategy and creative presentations, while guiding innovative social content with creative partners
- Run large accounts and complex campaigns end to end, keeping delivery clear when obstacles arise
- Monitor account health, quality and commercial growth across large teams, serving as the escalation point
- Shape proposals and pitches with senior colleagues across performance, creative and other disciplines
What you bring
- Agency experience at Account Director level or an equivalent senior position
- A background spanning social and content, with leadership of large or complex accounts
- Strong project management skills and a clear focus on best-practice delivery
- Confidence advising senior clients and collaborating with internal specialists and external stakeholders
Who this fits
You’ll suit a senior agency account leader who can combine social consultancy, client management and complex project delivery. The role involves overseeing large teams and accounts, partnering across disciplines, and taking responsibility for commercial targets. It is based in London with two office days each week.
From the employer
We’re looking for a Social Account Director to play a leading role in social & content delivery across complex accounts within the agency.
The role sits within the Social Partner team, which is responsible for delivering high-quality, innovative social content for our clients; through collaborating with our Creative, Production, Performance and Strategy teams. All team members act as key client contacts and responsible for the running of projects, with a key role in ensuring we produce successful and exciting content across platforms.
As a Social Partner / Senior Social Account Manager you will be responsible for overseeing the delivery of complex social content projects, implementing clear processes through collaborating with key functions and seniors across the business, and ensuring we deliver on new business, strategies and significant projects for our clients. You will drive innovation and quality output in your own work and in the teams you work with, and provide a high level of social consultancy and senior client support.
Requirements
Must-Haves
- Agency experience at an Account Director level or equivalent
- Social & content background
- Proven experience managing large or complex accounts in a leading role
- Excellent project management capabilities and an eye for best-practice delivery
- Confident and consultative approach with senior clients
- Strong collaborator able to interface with a variety of internal specialists, and external stakeholders
Nice-to-Haves
- Experience with both B2B and B2C clients
- Influencer experience
- Experience with global clients
Your Responsibilities
As an Social Partner, you are responsible for the following:
Client Relations
- Key client contact on a large retained social account with the ability to develop strong relationships, handle difficult situations with senior clients and drive excellence in our output
- Also client & stakeholder liaison across complex projects and campaigns
Social and content
- Ability to lead and present on strategic and creative thinking and come across as a consultant
- Act as a guardian and catalyst for best in class innovative content, working hand in hand with creatives
- Key strategic content lead, constantly evaluating success of strategy and opportunities for evolution
Account Delivery and growth
- End-to-end delivery of large accounts and complex projects, overcoming obstacles, demonstrating agility, and leading with clarity from a client and internal perspective
- Lead on effective collaboration within your accounts
- Oversight of large teams and accounts to ensure account health, quality control, and proactivity – including acting as the client escalation point where necessary – as well as commercials account growth
Opportunities
- Collaborate with other seniors across the business on proposals, pitches, etc – acting as a connector between various disciplines (e.g. performance, creative, etc)
- Bring a strategic point of view on overall approach, and social content
- Take ownership of commercial targets (working with Growth team member on your accounts) and motivate core team to help deliver against them
Benefits
- Named in Campaign Magazine's Best Places to Work 8 years running
- Hybrid working - 2 day in the office per week
- Private Healthcare & Life Insurance, 25 Days+ Holiday
- Team Mini breaks in the UK and abroad, Regular Socials
- Culture: Open, Engaged & Inspirational
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