Thermal Customer Engineer - WA
Perth Mid-level Solutions & Sales Engineering
At a glance
Mid-level Solutions & Sales Engineering role at Egup. Perth.
Pay not stated
RoleSolutions & Sales Engineering
SeniorityMid-level
LocationPerth
PostedMar 24, 2026 · 6mo ago
Role brief
growthroles summary, based on the employer's posting.
What you'll do
- Plan customer maintenance visits and complete digital timesheets for hours, callouts, and response times
- Commission and service Vertiv thermal equipment, including scheduled maintenance and after-hours customer calls
- Write a field report after every maintenance or service visit and share customer feedback with the Vertiv team
- Track onboard spare parts, report usage, and keep the assigned vehicle and personal presentation to standard
- Follow safety, environmental, and quality requirements while working around electrical, refrigerant, and mechanical systems
What you bring
- A mechanical trade certificate, restricted electrical licence, and refrigerant handling licence
- Proven service-technician experience in air conditioning or another precision-cooling field
- Working knowledge of thermal controls and networking, with intermediate computer skills including Microsoft Office
- A current driver’s licence and the ability to work safely at heights, in confined areas, and around energised equipment
Who this fits
You’ll suit a hands-on thermal service role involving lone work, customer visits, physical equipment handling, and practical problem solving. After-hours duties and an on-call roster are part of the job, with remote visits and overnight or longer trips possible. The role is based in Perth and reports to the Thermal Service Supervisor and Service Operations Manager.
From the employer
Position Summary/Objectives of Incumbent:
The purpose of this position is to carry out the maintenance servicing of Vertiv equipment, after hours service work and commissioning as planned and directed by the Service Operations Manager and Thermal Supervisor.
Key Responsibilities
Planning & Reporting:
- Plan your customer service maintenance visits in a structured and methodical manner.
- Time Sheets – Digital reporting tool to be used (i.e., accurately record hours worked, and all call out and response times) each day.
- Field Service Reports - to be completed for every maintenance & service call attended.
Operational Delivery:
- Carry out commissioning, service maintenance and after-hours service commitments in a professional, efficient manner.
- Maintain relationships between the VERTIV and our customers, by having professional interactions with customers & providing customer feedback to the Vertiv Team
- Keep up to date with your training requirements across multiple Vertiv technologies.
- Maintain the supplied company vehicle & personal appearance to the appropriate company standard.
- Spare Parts. Keep personal onboard spares inventory, record & report inventory use.
WHS, Environment & Quality:
- Comply with all Work, Health & Safety, Environment and Quality obligations.
- Actively promote safety in the workplace.
Daily Work Duties and expectations:
- Drivers Licence is required (may involve visit to remote sites)
- Overnight or longer trips may be required.
- Unaccompanied (Lone worker) After-hours work and being on an On-Call Roster is needed.
- Attending customer Service calls.
- Use of ladders, Scissor lift and scaffolding.
- Working in tight and restricted locations.
- Working on and around Energised Electrical equipment.
- Working on live refrigerant lines and pressure vessels.
- Working and Heights (needs Work at Heights Training and refreshed every 5 years)
- Working on HVAC Mechanical systems that will involve awkward body positions at times.
- Lifting, carrying, relocating equipment and components (e.g Compressors, Gas Bottles etc)
- Nil
- Other Customer Engineers – Thermal
- Service Supervisor –Thermal
- Service Operations Manager
- Safety Manager
- Technical Support Team
- Sales Team
- Finance
- Customers
- Product Suppliers
- Contractors
- Vertiv Partners
- Mechanical Trade Certificate (state dependant)
- Restricted Electrical Licence
- Refrigerant Handling Licence
- Technical knowledge - data centres, telecom, commercial & industrial or similar industries (highly regarded)
- Proven track record within the Air – Conditioning or other precision cooling industry as a service technician
- Thermal controls & Networking knowledge
- Proficiency in Microsoft Office
Personal Characteristics:
- Excellent communication, inter-personal and problem-solving skills.
- Learning agility
- Interpersonal skills
- Ability to work collaboratively in a team environment.
- Ability to multitask and priorities workloads.
- Negotiation & influencing skills.
- Computer literacy at an intermediate level
Not this one either?
Claude or ChatGPT reads the other 92,414 for you.
Get better matches →
