Service Sales Account Manager

POSITION SUMMARY

The Service Sales Account Manager is a key position with responsibility for all aspects of Service Sales. The successful candidate will manage the growth of Vertiv’s service business covering Service Contract and Non-Contract sales. Furthermore, he or she supports business plans, long-term objectives and customer satisfaction goals. As Service is an extremely important revenue stream for Vertiv we are looking for a highly competent and ambitious individual who is able to actively grow the business.

The role should be located in Germany (preferred in the area of Frankfurt)

RESPONSIBILITIES

• Increase Vertiv’s market share and meet/exceed the budget numbers in terms of Orders, Sales, GM in accordance with the company’s ethics and guidelines
• Actively manage and develop customer relationships to grow and maximize sales potential
• Identify, develop and actively sell Services such as Spare Parts, Repairs and Service Contracts to customers across the region
• Build growth plans for how to strengthen and mature customer relationships
• Represent the company and its corporate values in its relationship with end users, facility management companies, contractors, resellers and suppliers
• Maintain and expand relationships and network with existing Vertiv relationships
• Proactively develop leads, target prospects, key stakeholders and acquire new customers
• Define customer needs that support Vertiv’s vision to drive additional opportunities that support pipeline growth with end users and accounts
• Actively work with service sales support functions and collaborate with key stakeholders such as account managers to share account insights, opportunity identification and sales activities
• Provide, present and maintain thorough reporting on all aspects of service contract and non-contract orders, new business and penetration rate
• Active pipeline management including sales forecast.

QUALIFICATIONS

• Engineering / technical understanding; preferred degree in electrical or mechanical engineering or business administration
• Strong Service Sales background with 5+ years experience in critical support product applications
• Account Management, Selling, influencing, negotiating and problem-solving skills
• Ability to work proactively under own initiative, as well as in a team environment
• Self-Starter mentality with the ability to plan, organize and manage time effectively
• Team player with the ability to organize and motivate yourself
• Strong experience in building relationships with customers
• Ability to develop and execute strategic plans
• High level of goal orientation and a solution-oriented way of thinking and acting
• Strong presentation and communication skills
• Experience in working in a matrix organization with remote support teams
• Customer focused with excellent customer service skills
• Language skills: English at advanced level, German at native level
• IT literate and advanced MS Office & CRM skills
• Driving License

PHYSICAL & ENVIRONMENTAL DEMANDS

• ./.

TIME TRAVEL REQUIRED

• Regular travel is required (50%)
• Travel, occasionally requiring overnight stays

The successful candidate will embrace Vertiv’s Core Principals & Behaviors to help execute our Strategic Priorities.

OUR CORE PRINCIPALS: Safety. Integrity. Respect. Teamwork. Diversity & Inclusion.

OUR STRATEGIC PRIORITIES

• Customer Focus
• Operational Excellence
• High-Performance Culture
• Innovation
• Financial Strength

OUR BEHAVIORS

• Own It
• Act With Urgency
• Foster a Customer-First Mindset
• Think Big and Execute
• Lead by Example
• Drive Continuous Improvement
• Learn and Seek Out Development