Customer Engineer UPS
Egup Open · verified Oct 9, 2026 At a glance
Mid-level Solutions & Sales Engineering role at Egup. Southampton.
Pay not stated
growthroles summary, based on the employer's posting.
What you'll do
- Service UPS, batteries, emergency lighting, STS distribution, and monitoring equipment at customer sites
- Commission systems, complete startups, and run load-bank and site-acceptance tests
- Investigate equipment faults, then carry out planned repairs or callout remedial work
- Train customers on site and maintain working relationships with customers, sales teams, and distributors
- Join the UPS emergency rota and provide around-the-clock response when scheduled
What you bring
- Field operations experience, plus an HNC or HND in electrical or electronic engineering, or relevant UPS experience
- Hands-on experience with UPS, emergency lighting, battery systems, fault diagnosis, and corrective work
- You can explain technical details clearly, interpret electrical schematics, and communicate in written and spoken English
- A full driving licence and the ability to plan competing work, handle pressure, and resolve disagreements
Who this fits
You’ll suit a customer-facing field engineering role involving extensive travel to sites across varying locations. The work includes scheduled maintenance, emergency callouts, customer training, and coordination with service and commercial teams. A full driving licence is essential, and the role requires participation in a twenty-four-hour UPS response rota.
From the employer
At Vertiv, we're on a mission to empower the people that will power the future. From a simple swipe to life-changing medicines, from push notifications to generative AI. We design, manufacture, and service the products and solutions that keep the world connected. With $5 billion in sales, a strong customer base and global reach spanning nearly 70 countries, we are uniquely positioned to deliver greater value to our customers and create new opportunities for our people.
As a Vertiv UPS Customer Service Engineer, you will be primarily responsible for startups, planned maintenance, and emergency repairs of UPS, Emergency Lighting, battery systems, power distribution (STS), and site monitoring equipment. Your secondary responsibility will be to establish, promote and maintain excellent rapport with our customers, sales teams, distributors, and others that fall within your area of expertise, whist maintaining active and open dialogue with the wider Vertiv service management team.
What kind of work will you be doing?
- Planned routine maintenance of UPS and associated battery systems.
- System commissioning, startup, load bank and site acceptance testing.
- Remedial work tasks either as planned repairs or part of a callout activity.
- Fault finding, investigations and rectification.
- On site customer familiarization training.
- Extensive travel necessary to customer sites of varying locations.
- Be included on the UPS callout rota to provide 24hour response.
What Will Make You Successful?
- Experience of working in a field operations role.
- HNC/HND in Electrical/Electronic Engineering or equivalent – or previous experience working with UPS, Emergency Lighting and Battery systems.
- Experience and understanding of customer mission critical infrastructure and environments.
- Experience of fault finding and rectification.
- Ability to effectively communicate technical information and read electrical circuit diagrams.
- Demonstrate professionalism, cooperation, courtesy, and assertiveness.
- Demonstrate good customer relation skills by providing a prompt personalized service.
- Ability to manage multiple tasks simultaneously. Effective planning, set priorities, organize, and coordinate work activities with others.
- Effectively handle stressful situations. Able to resolve conflict and meet deadlines.
- Self-motivated and results driven.
- Good understanding of IT, communication protocols and firmware flashing advantageous.
- Excellent written and verbal English language.
- Full driving license essential.
Join Vertiv Today!
Be a part of the team that keeps the world connected. Take the next step in your career journey with Vertiv. Apply now to explore endless opportunities for growth and development in a vibrant and dynamic environment. Let's shape the future together!
The successful candidate will embrace Vertiv's Core Principals & Behaviors to help execute our Strategic Priorities.
OUR CORE PRINCIPALS: Safety. Integrity. Respect. Teamwork. Diversity & Inclusion.
OUR STRATEGIC PRIORITIES
- Customer Focus
- Operational Excellence
- High-Performance Culture
- Innovation
- Financial Strength
OUR BEHAVIORS
- Own It
- Act With Urgency
- Foster a Customer-First Mindset
- Think Big and Execute
- Lead by Example
- Drive Continuous Improvement
- Learn and Seek Out Development
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