Customer Engineer - Thermal, VIC
Melbourne Mid-level Solutions & Sales Engineering
At a glance
Mid-level Solutions & Sales Engineering role at Egup. Melbourne.
Pay not stated
RoleSolutions & Sales Engineering
SeniorityMid-level
LocationMelbourne
PostedSep 18, 2026 · 7d ago
Role brief
Growth Roles summary, based on the employer's posting.
What you'll do
- Plan service visits, log daily hours and response times, and complete a report after every call
- Commission, maintain and repair thermal systems, including customer support outside standard hours
- Build professional customer relationships and pass service feedback to the Vertiv team
- Track onboard spare parts, report usage, and keep the company vehicle and personal presentation compliant
- Follow safety, environmental and quality obligations while working on ladders, lifts, heights and energized equipment
What you bring
- A mechanical trade certificate and restricted electrical licence relevant to your state
- A refrigerant handling licence plus work-at-heights training kept current on the required cycle
- Service technician experience in air conditioning or precision cooling, with thermal controls and networking knowledge
- A current driver’s licence and intermediate Microsoft Office skills
Who this fits
You’ll suit hands-on thermal service work across customer sites, including remote locations and overnight or longer trips. The role involves lone working, after-hours calls and an on-call roster, plus physically demanding work in restricted spaces, at heights and around live electrical and refrigerant systems. You’ll work as an individual contributor while coordinating with customer engineers, supervisors, technical teams, sales, finance, suppliers, contractors and Vertiv partners.
From the employer
Key Responsibilities
Planning & Reporting:
- Plan your customer service maintenance visits in a structured and methodical manner.
- Time Sheets – Digital reporting tool to be used (i.e., accurately record hours worked, and all call out and response times) each day.
- Field Service Reports - to be completed for every maintenance & service call attended.
Operational Delivery:
- Carry out commissioning, service maintenance and after-hours service commitments in a professional, efficient manner.
- Maintain relationships between the VERTIV and our customers, by having professional interactions with customers & providing customer feedback to the Vertiv Team.
- Keep up to date with your training requirements across multiple Vertiv technologies.
- Maintain the supplied company vehicle & personal appearance to the appropriate company standard.
- Spare Parts. Keep personal onboard spares inventory, record & report inventory use.
WHS, Environment & Quality:
- Comply with all Work, Health & Safety, Environment and Quality obligations.
- Actively promote safety in the workplace
Daily Work Duties and expectations:
- Drivers Licence is required (may involve visit to remote sites)
- Overnight or longer trips may be required.
- Unaccompanied (Lone worker) After-hours work and being on an On-Call Roster is needed.
- Attending customer Service calls.
- Use of ladders, Scissor lift and scaffolding.
- Working in tight and restricted locations.
- Working on and around Energised Electrical equipment.
- Working on live refrigerant lines and pressure vessels.
- Working and Heights (needs Work at Heights Training and refreshed every 5 years)
- Working on HVAC Mechanical systems that will involve awkward body positions at times.
- Lifting, carrying, relocating equipment and components (e.g Compressors, Gas Bottles etc)
- Nil
- Other Customer Engineers – Thermal
- Service Supervisor –Thermal
- Service Operations Manager
- Safety Manager
- Technical Support Team
- Sales Team
- Finance
- Customers
- Product Suppliers
- Contractors
- Vertiv Partners
- Mechanical Trade Certificate (state dependant)
- Restricted Electrical Licence
- Refrigerant Handling Licence
- Technical knowledge - data centres, telecom, commercial & industrial or similar industries (highly regarded)
- Proven track record within the Air – Conditioning or other precision cooling industry as a service technician
- Thermal controls & Networking knowledge
- Proficiency in Microsoft Office
Personal Characteristics:
- Excellent communication, inter-personal and problem-solving skills.
- Learning agility
- Interpersonal skills
- Ability to work collaboratively in a team environment.
- Ability to multitask and priorities workloads.
- Negotiation & influencing skills.
- Computer literacy at an intermediate level
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