Customer Engineer - Thermal, NSW
At a glance
Mid-level Solutions & Sales Engineering role at Egup. Sydney.
Pay not stated
growthroles summary, based on the employer's posting.
What you'll do
- Plan customer maintenance visits and complete digital timesheets plus reports for every service call
- Commission Vertiv equipment, perform contract maintenance, and handle scheduled after-hours service work
- Build professional customer relationships, then pass relevant feedback to the Vertiv team
- Maintain your vehicle, appearance, onboard spare-parts inventory, and required technical training
- Follow safety, environmental, and quality obligations while working around electrical and refrigerant systems
What you bring
- A mechanical trade certificate and a restricted electrical licence
- A refrigerant handling licence plus a current driver’s licence
- Service-technician experience in air conditioning or precision cooling
- Working knowledge of thermal controls, networking, and Microsoft Office
Who this fits
You’ll suit a hands-on thermal service role involving customer visits, commissioning, maintenance, equipment handling, and technical troubleshooting. The work can include remote sites, overnight trips, lone working, heights, restricted spaces, energised electrical equipment, live refrigerant lines, and awkward lifting. After-hours duties and an on-call roster are part of the role, and you’ll work as an individual contributor with no direct reports.
From the employer
Position Summary/Objectives of Incumbent:
The purpose of this position is to carry out the maintenance servicing of Vertiv equipment, after hours service work and commissioning as planned and directed by the Service Operations Manager and Thermal Supervisor.
Key Responsibilities
Planning & Reporting:
• Plan your customer service maintenance visits in a structured and methodical manner.
• Time Sheets – Digital reporting tool to be used (i.e., accurately record hours worked, and all call out and response times) each day.
• Field Service Reports - to be completed for every maintenance & service call attended.
Operational Delivery:
- Carry out commissioning, service contract maintenance and after-hours service commitments in a professional, efficient manner.
- Maintain relationships between the VERTIV and our customers, by having professional interactions with customers & providing customer feedback to the Vertiv Team.
- Keep up to date with your training requirements across multiple Vertiv technologies.
- Maintain the supplied company vehicle & personal appearance to the appropriate company standard.
- Spare Parts. Keep personal onboard spares inventory, record & report inventory use.
WHS, Environment & Quality:
- Comply with all Work, Health & Safety, Environment and Quality obligations.
- Actively promote safety in the workplace
Daily Work Duties and expectations:
- Drivers Licence is required (may involve visit to remote sites)
- Overnight or longer trips may be required.
- Unaccompanied (Lone worker) After-hours work and being on an On-Call Roster is needed.
- Attending customer Service calls.
- Use of ladders, Scissor lift and scaffolding.
- Working in tight and restricted locations.
- Working on and around Energised Electrical equipment.
- Working on live refrigerant lines and pressure vessels.
- Working and Heights (needs Work at Heights Training and refreshed every 5 years)
- Working on HVAC Mechanical systems that will involve awkward body positions at times.
- Lifting, carrying, relocating equipment and components (e.g Compressors, Gas Bottles etc)
Employees reporting to Incumbent Nil
Main contacts within Company
- Other Customer Engineers – Thermal
- Service Supervisor –Thermal
- Service Operations Manager
- Safety Manager
- Technical Support Team
- Sales Team
- Finance
Main contacts outside the Company
- Customers
- Product Suppliers
- Contractors
- Vertiv Partners
Education/Qualification:
- Mechanical Trade Certificate (state dependant)
- Restricted Electrical Licence
- Refrigerant Handling Licence
Specialist Knowledge:
- Technical knowledge - data centres, telecom, commercial & industrial or similar industries (highly regarded)
Practical Experience:
- Proven track record within the Air – Conditioning or other precision cooling industry as a service technician
- Thermal controls & Networking knowledge
- Proficiency in Microsoft Office
Personal Characteristics:
- Excellent communication, inter-personal and problem-solving skills.
- Learning agility
- Interpersonal skills
- Ability to work collaboratively in a team environment.
- Ability to multitask and priorities workloads.
- Negotiation & influencing skills.
- Computer literacy at an intermediate level
Not this one either?
Claude or ChatGPT reads the other 90,885 for you.
Get better matches →
