Customer Engineer Thermal
At a glance
Mid-level Solutions & Sales Engineering role at Egup. Milano.
Pay not stated
Growth Roles summary, based on the employer's posting.
What you'll do
- Start up, maintain, and repair Vertiv air-conditioning equipment and other contracted systems
- Answer assigned service calls safely while following relevant codes, legislation, and company procedures
- Coordinate schedules and open jobs with call control, keeping updates current
- Complete planned maintenance, paperwork, parts tracking, and customer-site job debriefs
- Provide on-site technical help, attend customer meetings, and pass service or sales leads onward
What you bring
- Hands-on experience servicing or testing air-conditioning equipment in a technical environment
- Previous field-service work plus strong customer-care and communication skills
- Computer fluency with office tools including Word, Excel, and Outlook
- A clean, valid driving licence and the ability to organize work under pressure
Who this fits
You will suit a field-based service role involving daily customer-site travel, long-distance trips, occasional overnight stays, heavy lifting, and international travel when needed. Weekend and night work can arise with limited notice, and you will join a twenty-four-hour on-call rotation. You will work as part of a service team and need to maintain customer relationships while handling technical repairs independently.
From the employer
Responsible for Start Up, maintenance and emergency repairs of Vertiv Air Conditioning products, as well as other contracted systems. Required to establish, promote and maintain excellent rapport with all customers, salesmen, distributors, and others within the area. Maintain continuous communications with Call Control and the department Manager/Supervisor.
DUTIES & RESPONSIBILITES
Ø Respond, in a professional manner, to all assigned service calls while on duty.
Ø Perform all work in a safe manner and in accordance with established company safety policy.
Ø Perform all work using good working practice and current codes of practice/legislation relevant to assigned task.
Ø Ensure spare parts are properly accounted for using established parts procedures.
Ø Assist in ensuring that the planned maintenance completion rate is maintained at a min 90% .
Ø Assist call control to schedule, plan and complete any works as required, using established work flow procedures.
Ø Keep call control informed of your schedule and the status of all open jobs.
Ø Maintain the accuracy of the customer listing by reporting errors with the site change form.
Ø Support company vision and management decision.
Ø Ensure that all ISO 9001:2000 agreed processes are followed.
Ø Keep company vehicle clean and properly maintained.
Ø You will be expected to look after all tooling and company property issued to enable the tasks to be carried out.
Ø Work as part of the service team.
Ø Follow up and follow through with any and all assigned tasks.
Ø Submit daily paperwork in a timely, accurate and complete manner and in case of Wireless Field Service ensure the job is debriefed in a complete and accurate manner at the customer’s premises where possible
Ø Ensure availability to work during weekend and nights
Ø Report sales or service leads to the proper department
Ø Provide a positive influence to peers
Ø Provide on site technical assistance with difficult problems
Ø Work closely & assist department supervisors, salesman, contracts engineer & managers with their day-to day operational duties.
Ø Attend customer meetings as required
Ø The employee ensure that any activity, task and responsibility required by role in terms of [Export Compliance], [Import Compliance], [EU Arrivals and Despatching], as well as [Supply Chain Security] is managed and performed in full compliance with the Company International Trade Compliance Regulation certification program itself
QUALIFICATIONS & EXPERIENCE
Ø Experience of working in a technical service or test environment of Air Conditioning equipment essential
Ø Computer Literate (All office associated programs such as, word, excel, outlook)
Ø Previous field service experience essential
Ø Excellent customer service skills
Ø Strong communication skills
Ø Self starter, ability to plan , organise and manage time effectively with an ability to work under pressure
Ø Clean Valid driving license
WORKING CONDITIONS:
Ø A significant amount of after hours and weekend work, frequently scheduled with little notice
Ø Travel on a daily basis to and from customer sites
Ø Will be required to stay away from home or travel long distances.
Ø Occasional heavy lifting required
Ø You will be expected to operate as part of a team
Ø Participate on the 24/7 on call rota.
Ø May be required to travel abroad from time to time.
Ø You will be supplied with a Company uniform, which must be warn at all times while working.
The above duties and responsibilities are intended to describe the general nature and requirements of the position, and are not intended to be an exhaustive list. In order to achieve business objectives, other duties may be included at the discretion of the department manager.
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