Customer Engineer Thermal
At a glance
Mid-level Solutions & Sales Engineering role at Egup. Milano.
Pay not stated
Growth Roles summary, based on the employer's posting.
What you'll do
- Support planned and urgent chiller maintenance, including filter replacement and coil cleaning
- Prepare work areas with barriers, signs, and access platforms so equipment can be reached safely
- Move tools, components, and heavy parts, including deliveries to and from customer sites
- Clean and organize mechanical plant areas while helping technicians handle equipment
- Track inventory levels, flag shortages, and follow safety and environmental procedures
What you bring
- Prior work in technical service or testing for air-conditioning equipment is essential
- Previous field service work and comfort using Word, Excel, Outlook, and similar office software
- Strong customer communication, effective time management, and the ability to work under pressure
- A clean, valid driving licence
Who this fits
This role suits a hands-on field service professional who can support thermal maintenance technicians with physical site work. You will work in Milan and need to organize tasks independently while maintaining strong customer service and safety practices.
From the employer
We are currently seeking for Customer Engineer Thermal Management to join our team in Milan, Italy!
At Vertiv, we’re on a mission to empower the people that will power the future. From a simple swipe to life-changing medicines, from push notifications to generative AI. We design, manufacture, and service the products and solutions that keep the world connected. With $6.9 billion in sales, a strong customer base and global reach spanning nearly 70 countries, we are uniquely positioned to deliver greater value to our customers and create new opportunities for our people.
We are currently seeking for Customer Engineer Thermal Management to join our team in Milan, Italy!
As CE Thermal Management you will provide hands on support to the Thermal maintenance team by assisting with routine maintenance tasks, equipment handling, site preparation and general laboring duties. This role helps ensure efficient and safe operation of chiller systems and related plant infrastructure.
What kind of work will you be doing?
Assist with scheduled and reactive maintenance of chillers and associated equipment.
Handle tools, materials, and components as directed by the service technicians.
Support the technician during tasks such as:
Filter changes
Coil cleaning
Carry out basic cleaning, tidying and cleaning of mechanical plant.
Perform manual handling duties, including moving heavy parts and tools.
Ensure safe access to equipment by setting up barriers, signage and access platforms.
Help monitor inventory and report shortages.
Transport parts required to and from site.
Follow all health, safety and environmental procedures and report any hazards.
What will make you successful?
Experience of working in a technical service or test environment of Air Conditioning equipment essential
Computer Literate (All office associated programs such as, Word, Excel, Outlook)
Previous field service experience essential
Excellent customer service skills
Strong communication skills
Self starter, ability to plan , organise and manage time effectively with an ability to work under pressure
Clean Valid driving license
If YOU are the person we are looking for, feel free to apply and let's start drafting your future career in a healthy and growing environment!
The successful candidate will embrace Vertiv’s Core Principals & Behaviors to help execute our Strategic Priorities.
OUR CORE PRINCIPALS: Safety. Integrity. Respect. Teamwork. Diversity & Inclusion.
OUR STRATEGIC PRIORITIES
Customer Focus
Operational Excellence
High-Performance Culture
Innovation
Financial Strength
OUR BEHAVIORS
Own It
Act With Urgency
Foster a Customer-First Mindset
Think Big and Execute
Lead by Example
Drive Continuous Improvement
Learn and Seek Out Development
The anticipated salary range for this role in Milan - Italy locality is between 32,449 Euros to 40,561 Euros gross per year (based on a full-time working week). Certain roles may be eligible for variable compensation and benefits. Where applicable, a comprehensive overview of the full benefits package and any additional compensation will be provided during the recruitment process in accordance with local legal requirements. Compensation is determined based on objective, gender-neutral criteria, including skills, experience, and job responsibilities.
The applicable National Collective Bargaining Agreement (CCNL) for this role is Metalmeccanico Industria
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