Customer Engineer Switchgear
Egup Open · verified Oct 22, 2026 At a glance
Mid-level Solutions & Sales Engineering role at Egup. Frankfurt · no salary stated · we estimate €65,000–€99,906 across Germany.
Egup has not published a salary for this role. The figure below is our estimate, not theirs.
growthroles summary, based on the employer's posting.
What you'll do
- Install, commission, test and hand over low- and medium-voltage switchgear panels across multiple customer projects
- Investigate equipment breakdowns and site faults, then carry out repairs where needed
- Complete preventive maintenance on low- and medium-voltage switchgear and protection devices
- Prepare tools, test equipment and site records, then secure sign-off and upload completed paperwork
- Coordinate with customers, subcontractors and internal teams to meet milestones and source materials for urgent work
What you bring
- At least three years in a role involving regular customer or site contact
- A recognized qualification in an electrical discipline and practical knowledge of switchgear testing, fault-finding and safe isolation
- Experience completing factory and site acceptance tests, with accurate test records and professional customer communication
- A full driving licence and flexibility to work extra hours when requested
Who this fits
This is a site-based field service role for someone comfortable spending most working time on customer sites or travelling. Expect travel around the region, with travel abroad and occasional overnight stays; travel is listed at seventy-five percent. The role includes a twenty-four-hour on-call rotation, occasional after-hours or weekend work, security checks for some sites and lifting equipment up to thirty-five kilograms.
From the employer
POSITION SUMMARY
Nearly all aspects of our lives involve the use of technology. Connectivity and the use of data is built into the very fabric of our society. It is vital to human progress. Vertiv believes there is a better way to meet the accelerating demand for data — one driven by passion and innovation.
As industry experts we collaborate with our customers to envision and build future-ready infrastructures. We leverage our portfolio of hardware, software, analytics, and services, to ensure our customers’ vital applications run continuously, perform optimally and scale with business needs.
Following the acquisition of the successful E&I Switchgear Business by Vertiv there is an opportunity to integrate the Switchgear Service offering from E&I into the wider Vertiv service business. To meet the demand of customers for the installation and service of this offering, we are recruiting experience Field Service Engineers to provide consistent quality and support to customers across the region.
To strengthen our service team, we are looking for switchgear service engineer in the Frankfurt am Main region.
RESPONSIBILITIES
- Delivery of project site works on LV and MV switchgear panels - Installation, commission, test and handover to client over multiple projects.
- Investigation of site issues/breakdowns with view to carrying out repairs as necessary.
- Completion of preventative maintenance tasks for all aspects of LV / MV switchgears.
- Preparation of all tools, test equipment and site documentation for project/maintenance activities.
- Communication and interface with clients, sub-contractors and various internal Vertiv departments to ensure timely progress and meet project or contract milestones.
- Liaise with various internal departments for procurement of any additional materials needed to close out urgent project requirements.
- Management of site related paperwork, ensuring documentation is signed off by all relevant parties and uploaded to client portals in a timely manner.
- Responsibility for safe working practices on-site and ensuring all relevant HSE procedures are adhered to.
- Be willing to undertake varying levels of security clearance & criminal record checking for customer sites that have enhanced security procedures.
- Attend customer sites across a defined geographical area.
- Fully participate in an on-call rotation (as defined locally).
QUALIFICATIONS
Essential;
- Minimum 3+ years’ experience in a site / client facing role.
- Recognized qualification in an Electrical discipline
- Experience with dealing with clients/customers in a professional manner.
- Familiar with all aspects of electrical panel testing & fault finding.
- Good working knowledge of LV / MV Switchgear and Protection devices.
- Good understanding of safe isolation and electrical safety.
- Familiar with maintaining accurate and detailed completion of test documentation.
- Experience with Client Factory Acceptance Tests / Site Acceptance Tests
- Excellent communicator
- Fully flexible to work additional hours on request
- This is a site-based role and majority of work time will be based on-site or travelling.
- Full driving license.
Desirable
- Electrical Background with an HND/HNC, Vocational or equivalent qualification
- Knowledge of PC Software
- Good working knowledge of Electrical Drawings/Control Systems
- Experience in Troubleshooting
- Time served or equivalent
- Electrical Trade background would be advantageous.
- Experience in working within an electrical services environment.
PHYSICAL & ENVIRONMENTAL DEMANDS
- An unforeseeable amount of work during afterhours and weekends may occasionally be scheduled with minimal notice
- Travel + possible works may require an element of overnight stay (hotel)
- Heavy lifting required (35 kg. )
- Participate on the 24/7, on call rotation.
- Travel abroad from time to time.
- You will be supplied with Company’s PPE, which must be always worn while working.
- Product training is provided.
- All necessary tooling will be provided, a company car, phone & laptop
TIME TRAVEL REQUIRED
- 75%
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