Customer Engineer - Power (Field Service Specialist)
At a glance
Mid-level Solutions & Sales Engineering role at Egup. Adana.
Pay not stated
growthroles summary, based on the employer's posting.
What you'll do
- Install, commission, maintain, diagnose, and repair UPS and battery equipment at customer locations
- Use inspections, measurements, and testing tools to locate faults and apply corrective fixes
- Support customers with equipment operation, basic upkeep, technical questions, and required on-call coverage
- Complete service reports, maintenance logs, and fault records accurately within agreed deadlines
- Travel for customer work and explain technical risks, equipment problems, and improvement opportunities
What you bring
- Training in electrical engineering, electronics engineering, or a related technical field
- Hands-on work with UPS units, batteries, critical power infrastructure, or comparable electrical equipment
- Ability to interpret electrical and electronic diagrams and operate diagnostic testing instruments
- English at B2 level or higher, a valid Class B driving licence, and unrestricted domestic and international travel
- Field-service background in UPS, power systems, electrical services, or a related technical area
Who this fits
You’ll suit a customer-facing field role involving electrical troubleshooting, site work, flexible hours, and on-call participation. The position is based in Adana and covers regional visits, including travel domestically and internationally when needed. Hybrid flexibility applies when you are away from customer sites and scheduled field activities.
From the employer
Customer Engineer - Power (Field Service Specialist)
Location: Adana, Turkey
Field-Based Position
About the Role
Vertiv is seeking a Customer Engineer - Power (Field Service Specialist) to join our Service team in Turkey. This is a field-based position covering the region, with most customer visits taking place within approximately two hours of the Istanbul area.
As part of our field service organization, you will be responsible for the installation, commissioning, maintenance, troubleshooting, and repair of UPS and critical power systems at customer sites. This role is ideal for candidates with experience in field service, electrical systems, UPS equipment, or critical infrastructure environments.
Key Responsibilities
- Perform installation, commissioning, preventive maintenance, troubleshooting, and repair activities on UPS and battery systems.
- Carry out scheduled maintenance and service activities in accordance with Vertiv technical procedures and quality standards.
- Diagnose faults, perform technical inspections and measurements, and implement corrective actions.
- Provide technical support to customers, including participation in the 24/7 on-call service organization when required.
- Ensure all service activities are completed safely, professionally, and within agreed timeframes.
- Prepare and submit service reports, maintenance records, and fault documentation accurately and on time.
- Educate customers on equipment operation and basic maintenance procedures.
- Identify and report technical risks, equipment issues, and opportunities for improvement.
- Follow all company policies, quality standards, and Health & Safety requirements.
- Travel domestically and internationally when required.
What We're Looking For
- Qualification in Electrical Engineering, Electronics Engineering, or a related technical discipline from a vocational school, technical college, or university.
- Experience working with UPS systems, batteries, critical power infrastructure, or related electrical equipment.
- Ability to read and interpret electrical and electronic schematics.
- Experience using electrical testing and diagnostic equipment.
- Strong troubleshooting and fault-finding skills.
- Ideally 3-5 years of field service experience within UPS, power systems, electrical services, or a related technical industry.
- English language proficiency at B2 level or above, with the ability to understand technical documentation.
- Customer-focused approach with strong communication and teamwork skills.
- Willingness to work flexibly and participate in an on-call support rota.
- No restrictions on domestic or international travel.
- Valid Class B driving licence.
Why Join Vertiv?
- Opportunity to work with market-leading critical power technologies.
- Exposure to a wide variety of customer environments and infrastructure projects.
- A dynamic field-based role with autonomy and technical development opportunities.
- Hybrid flexibility when not attending customer sites or scheduled field activities.
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