Customer Engineer - Power (Field Service Specialist)
At a glance
Mid-level Solutions & Sales Engineering role at Egup. Türkiye.
Pay not stated
growthroles summary, based on the employer's posting.
What you'll do
- Install, commission, maintain, troubleshoot, and repair UPS and battery systems at customer locations
- Inspect equipment, take electrical measurements, find faults, and apply corrective technical actions
- Support customers with equipment operation and basic maintenance guidance, including required on-call service
- Complete service reports, maintenance records, and fault documentation accurately within agreed deadlines
- Travel for domestic and international service work while following safety, quality, and technical procedures
What you bring
- Training in electrical engineering, electronics engineering, or a related technical subject from an appropriate institution
- Hands-on experience with UPS equipment, batteries, critical power infrastructure, or comparable electrical systems
- You can read electrical and electronic diagrams and use testing equipment for diagnosis
- Around three to five years in field service across UPS, power systems, electrical services, or a related industry
- B2-level English, a valid Class B licence, and unrestricted domestic and international travel availability
Who this fits
You'll suit a customer-facing field service role built around electrical troubleshooting, site work, and UPS equipment. You need to work flexibly, join an on-call rotation, and travel domestically and internationally. The role is based in Gaziantep and covers regional customer visits, with hybrid flexibility away from customer sites or scheduled field work.
From the employer
Customer Engineer - Power (Field Service Specialist)
Location: Gaziantep , Turkey
Field-Based Position
About the Role
Vertiv is seeking a Customer Engineer - Power (Field Service Specialist) to join our Service team in Turkey. This is a field-based position covering the region, with most customer visits taking place within approximately two hours of the Istanbul area.
As part of our field service organization, you will be responsible for the installation, commissioning, maintenance, troubleshooting, and repair of UPS and critical power systems at customer sites. This role is ideal for candidates with experience in field service, electrical systems, UPS equipment, or critical infrastructure environments.
Key Responsibilities
- Perform installation, commissioning, preventive maintenance, troubleshooting, and repair activities on UPS and battery systems.
- Carry out scheduled maintenance and service activities in accordance with Vertiv technical procedures and quality standards.
- Diagnose faults, perform technical inspections and measurements, and implement corrective actions.
- Provide technical support to customers, including participation in the 24/7 on-call service organization when required.
- Ensure all service activities are completed safely, professionally, and within agreed timeframes.
- Prepare and submit service reports, maintenance records, and fault documentation accurately and on time.
- Educate customers on equipment operation and basic maintenance procedures.
- Identify and report technical risks, equipment issues, and opportunities for improvement.
- Follow all company policies, quality standards, and Health & Safety requirements.
- Travel domestically and internationally when required.
What We're Looking For
- Qualification in Electrical Engineering, Electronics Engineering, or a related technical discipline from a vocational school, technical college, or university.
- Experience working with UPS systems, batteries, critical power infrastructure, or related electrical equipment.
- Ability to read and interpret electrical and electronic schematics.
- Experience using electrical testing and diagnostic equipment.
- Strong troubleshooting and fault-finding skills.
- Ideally 3-5 years of field service experience within UPS, power systems, electrical services, or a related technical industry.
- English language proficiency at B2 level or above, with the ability to understand technical documentation.
- Customer-focused approach with strong communication and teamwork skills.
- Willingness to work flexibly and participate in an on-call support rota.
- No restrictions on domestic or international travel.
- Valid Class B driving licence.
Why Join Vertiv?
- Opportunity to work with market-leading critical power technologies.
- Exposure to a wide variety of customer environments and infrastructure projects.
- A dynamic field-based role with autonomy and technical development opportunities.
- Hybrid flexibility when not attending customer sites or scheduled field activities.
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