Senior Account Manager - Card Design
At a glance
Senior Account Management role at Egug. New York · full-time.
Pay not stated
growthroles summary, based on the employer's posting.
What you'll do
- Run card design projects from initial requests through strategy, concept review, production, launch and follow-up
- Serve as product managers’ main contact, building trusted relationships and handling their ongoing requests
- Turn product goals and customer insights into actionable design briefs with the brand design team
- Coordinate strategy, creative, production and card issuance teams so physical and digital designs reach launch
- Set success measures for card design and guide direct reports and project managers through delivery
What you bring
- At least seven years in brand or account management at a leading creative, design or strategy agency
- A record of building lasting client relationships and shaping briefs and strategies that lead to strong creative work
- You can assess design against business goals, interpret data and explain strategy to senior leaders
- You understand how product identity informs go-to-market planning and can work in the U.S. without visa sponsorship
Who this fits
This senior role suits someone with brand or product-focused creative experience who can lead complex projects and build strong partnerships. It is based in New York with a hybrid arrangement, and includes guidance for direct reports.
From the employer
The Global Advertising and Brand Management (GABM) team is responsible for creating marketplace demand and driving commerce for American Express products and services through differentiated and innovative branding, marketing, and experiences. We have an ambitious goal: to be the most admired brand in the Fortune 500 and we aim to deliver on that by doing work that is both creative and effective. The OnBrand team sits within GABM. We are American Express’ in-house creative agency. Our ambition is to develop forward-thinking ideas and work across channels, end-to-end experiences in digital and beyond while building inspiring brand creative and assets to drive consideration for target audiences. We are seeking a Senior Account Manager, Card
Design, OnBrand.
The Senior Account Manager, Card Design, OnBrand will report to the Account Director and lead the Card Design portfolio and process end-to-end from intake through strategic alignment, design concepting and evaluation, production, launch, and post-launch. As a Senior Account Manager, Card Design, you will be responsible for overseeing the pipeline, managing relationships with product leaders within the US & globally, and translating business needs through Card Design in support of the growing and evolving American Express product line strategy.
To be successful in this role, the candidate must have a background in brand management and/or product-led creative, excellent communication skills, and a passion for the intersection of product strategy, brand and design. They must be a natural collaborator, self-starter, and have experience leading teams through complex projects.
Relationship Management:
Leverage strong interpersonal skills as the primary point of contact for Product Managers to foster deep relationships, build trust, and manage the day-to-day requests
Cultivate new and existing relationships to drive business where relevant
Understand a broad and diversified set of product objectives, goals, and target audiences
Product & Design Strategy:
Collaborate with Brand Design to develop clear, actionable briefs that translate product vision and strategy into Card Design, considering business needs, design principles, and the external perspective
Conduct market research, competitive analysis, and audience insights to inform design strategy
Identify key performance indicators (KPIs) and establish measurement frameworks to evaluate success.
Team Collaboration:
Collaborate with internal and external teams including strategy, creative, project management, production & card issuance to ensure the seamless execution of physical and digital card design through launch
Provide guidance and support to direct report(s) and project management to ensure deliverables are met and projects are executed successfully.
Foster a positive and collaborative work environment, promoting knowledge sharing and professional development.
Industry Expertise:
Stay up to date with the latest design trends, financial services products, technologies, and best practices.
Share industry insights and thought leadership with clients and internal teams, advising on emerging opportunities and strategies, and future proofing the Card Design strategy
7+ years in brand management or account management at a leading creative, design, or strategy agency
Demonstrated experience managing relationships and fostering long-term partnerships
Proven track record developing strategies and briefs that led to best-in-class creative work
Analytical mindset with the ability to interpret data, draw insights, and make data-driven decisions
Ability to confidently evaluate brand/design work and provide clear perspectives rooted in insights and business needs
Strong understanding of product identity’s role in go-to-market planning
Excellent interpersonal and communication skills with strong ability to translate strategies into presentations for senior leadership
Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.
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