Marketing Concierge

Efuq Open · verified Sep 19, 2026

On-site Peoria Full-time Mid-level General Marketing

Mid-level General Marketing role at Efuq. Peoria · full-time · no salary stated · we estimate $129,000–$194,000.

Estimated pay

Efuq has not published a salary for this role. The figure below is our estimate, not theirs.

$129,000 – $194,000

What the middle half of mid-level general marketing roles in Peoria paid, among postings that did state a salary.

Worked out from 6 postings that stated pay, median $181,000. Last updated Mar 10, 2026.

Role brief

Growth Roles summary, based on the employer's posting.

What you'll do

You'll generate leads and schedule qualified timeshare presentations for owners, members, and other eligible guests
You'll make pre-arrival calls and confirm appointments to support tour attendance
You'll complete tour documents, check capacity, and verify eligibility for gifts or courtesy tours
You'll provide resort information, direct guests to services, and escalate issues to management
You'll follow gifting processes, use approved materials, and maintain location standards

What you bring

At least one year of customer service experience
Six months of successful timeshare sales or marketing experience
Computer skills and the ability to learn several customer service applications
Professional communication and guest-relations skills in person, writing, and by phone
English proficiency for speaking, reading, and writing

Who this fits

You’ll suit a guest-facing role that combines customer service with timeshare lead generation and appointment booking. The job is onsite in Peoria and requires a flexible schedule that includes weekends and holidays.

From the employer

Our In-House Marketing Representative entails generating leads and booking qualified timeshare sales presentations for prospective Hilton Grand Vacations Owners, Club Members, and other qualified customers. You will also provide both customer and concierge services to all guests projecting a professional company image.

Additional Responsibilities:

Conducts pre-arrival calls to owners, renters, and exchangers. Confirms appointments with guests to ensure tour reservations and improve show rate. Completes required paperwork accurately and completely for each tour. Checks availability so as to not overbook tour waves.
Ensures guests meet minimum eligibility for gifts as provided or promotes a courtesy tour. Follows gifting procedures to ensure costs are met monthly.
Provides location-related guest service to resort guests and visitors, including advising guests to resort services for specific assistance or information. Distributes only HGV-authorized information, collateral, and materials. Maintains location operating standards.
Carries out all other reasonable requests by management that one is capable of performing. Contacts appropriate management with any guest issues.

Schedule Details: Our Marketing Concierge will work a flexible schedule to include weekends and holidays.

Eligibility: All U.S. hourly Team Members not represented by a labor organization or subject to the collective bargaining agreement.

Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering dedication to innovation, quality, and continued growth. We believe that at the core of our company’s success are our Team Members! To fulfill this role successfully, you must possess the following minimum qualifications and experience:

Experience in customer service for at least a year is vital.
Minimum of 6 months of proven success in a sales and/or marketing role within the timeshare industry.
Computer proficiency with the ability to learn and efficiently operate multiple customer service software applications.
Professional verbal, interpersonal, guest relations and etiquette skills are to be displayed in person, in written form, and on the telephone.
Proficiency in English is required (speak, read, write).

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

Minimum of 2+ years' experience selling and booking tours, activities, concierge services.

1+ years of experience in the timeshare industry with a track record of success in sales and/or marketing.

When you join Hilton Grand Vacations, you join a group of Team Members dedicated to helping Owners and Guests around the world make every vacation they take a memorable one. Hilton Grand Vacations is a leading vacation ownership company bringing our Guests’ vacation dreams to life.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.