On-Call Communications Agent
At a glance
Mid-level Communications role at Efet. Las Vegas · part-time.
Pay not stated Communications salary
Growth Roles summary, based on the employer's posting.
What you'll do
- Answer guest calls promptly and professionally, handling questions and requests with a welcoming tone
- Keep current on hotel services, amenities, and operating procedures
- Pass precise emergency details to the teams responsible for responding
- Use the PBX system, computer applications, and other technology in daily work
What you bring
- A service-minded approach to creating positive guest experiences
- The ability to communicate clearly and accurately during emergency situations
Who this fits
This part-time, on-site role in Las Vegas suits someone who enjoys guest phone support and hotel operations. You’ll need to work with urgency, integrity, accountability, teamwork, and a consistently friendly manner.
From the employer
Exceptional Hospitality Starts with You
Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Communications Agent, you’re not just handling incoming telephone calls – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
Here's what you'll do during a typical day:
- Provide exceptional phone support: Bring an upbeat and friendly attitude to all guest calls, responding promptly and professionally to inquiries and requests
- Maintain relevant knowledge: Stay up to date on hotel services, amenities, and operations
- Support emergency response: Relay accurate, detailed information to appropriate teams during emergency situations
- Leverage communication tools: Use PBX system, computer applications, and other technology to support daily operations
What It Takes to Make the Stay
At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.
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