E Communications Specialist - Steady Extra (Call Center LV)

Caesars Sportsbook Open · verified Sep 19, 2026

On-site Las Vegas Part-time Mid-level Communications

Mid-level Communications role at Caesars Sportsbook. Las Vegas · part-time.

Role brief

Growth Roles summary, based on the employer's posting.

What you'll do

Resolve guest questions through phone, email, web chat, faxes, voicemails and other contact channels
Process multimedia requests accurately within service levels while meeting productivity and service targets
Create and refresh knowledge-base content, working with subject experts to keep information current
Support contact-center agents, managers and staff with communication needs across multiple channels
Handle reservations, billing, refunds and other transactions while protecting customer information

What you bring

Be at least twenty-one and hold a high school diploma or equivalent
Bring at least one year of customer service experience in a hotel, resort or other customer-facing role
Know Casino Reservations, Total Rewards, CMS, LMS and WINet systems
Use Microsoft Office, including Excel, PowerPoint, Word and SharePoint, with intermediate proficiency
Balance cashier reports, perform basic accounting math and stay effective in a fast-paced, high-volume setting

Who this fits

This part-time, onsite Las Vegas role suits a self-directed customer service professional who can communicate clearly, solve problems and handle several channels at once. Reservations or front desk experience is preferred, and the work calls for a positive, professional presence. You must be at least twenty-one and meet the stated attendance, appearance, policy and legal requirements.

From the employer

E-Communications Specialist handle various multimedia contracts such as customer service emails, faxes, voicemails, internal\external phone calls, web chats and provides communication support to multiple channels for contact center agents, management, staff and customers.

Deliver exceptional customer service to both internal and external customers.
Analyze and process multimedia communication requests, providing timely and accurate resolutions within established service levels.
Create, update, and maintain content in the company knowledge base for employee access.
Assist guests via phone, email, and web chat with:
Reservations and booking support
Billing inquiries
Folio copy requests
Credit card disputes and refunds
Total Rewards credit transactions
Payment changes and authorization releases
General guest service issues
Build and maintain relationships with subject matter experts to ensure accurate information sharing.
Maintain knowledge of company products and services and communicate information clearly through written and visual channels.
Serve as a professional role model and represent the company positively.
Meet productivity, efficiency, and customer service performance goals.
Handle customer transactions accurately, efficiently, and professionally.
Protect customer privacy and confidential information in accordance with company standards.
Maintain punctuality, attendance, adherence, and appearance standards.
Support special projects and perform additional duties as assigned by management.
Comply with all company policies and applicable regulatory, state, and federal laws.

Must be 21 years of age or older
High school diploma or equivalent required.
At least 1 year of customer service experience in a hotel, resort, or customer-facing role.
Reservations or Front Desk experience preferred.
Strong communication, organizational, analytical, and interpersonal skills.
Knowledge of Casino Reservations and Total Rewards programs.
Proficiency with CMS, LMS, and WINet systems.
Ability to balance cashier reports and perform basic math/accounting functions.
Strong customer service and problem-solving skills.
Positive attitude and professional demeanor.
Self-motivated, proactive, and able to work independently.
Ability to multitask in a fast-paced, high-volume environment.
Knowledge of computer systems, telecommunications, and customer service operations.
Strong coaching, motivational, and developmental skills.

ADDITIONAL REQUIREMENTS:

Basic knowledge of HTML and graphic design principles.
Intermediate proficiency in Microsoft Office, including Excel, PowerPoint, Word, and SharePoint.