Communications Operator - Signia by Hilton at La Cantera Resort and Spa
At a glance
Mid-level Communications role at Efet. San Antonio · full-time · no salary stated · we estimate $63,000–$102,000.
Efet has not published a salary for this role. The figure below is our estimate, not theirs.
Growth Roles summary, based on the employer's posting.
What you'll do
- Handle guest calls promptly and professionally, answering questions and responding to requests
- Keep current on hotel services, amenities, and operating procedures
- Pass precise, detailed information to the right teams during emergencies
- Use the PBX system, computer applications, and other communication technology daily
What you bring
- A guest-focused approach and an upbeat, welcoming manner on every call
- Integrity, accountability, urgency, and disciplined follow-through
- Comfort working with PBX systems, computer applications, and related technology
Who this fits
This role suits someone who enjoys direct guest communication and can make each phone interaction feel warm and helpful. You’ll work onsite in San Antonio, supporting daily hotel operations and emergency information flow. Teamwork, ownership, and sound judgment in urgent moments are central to the job.
From the employer
Exceptional Hospitality Starts with You
Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Communications Operator, you’re not just handling incoming telephone calls – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
Here's what you'll do during a typical day:
- Provide exceptional phone support: Bring an upbeat and friendly attitude to all guest calls, responding promptly and professionally to inquiries and requests
- Maintain relevant knowledge: Stay up to date on hotel services, amenities, and operations
- Support emergency response: Relay accurate, detailed information to appropriate teams during emergency situations
- Leverage communication tools: Use PBX system, computer applications, and other technology to support daily operations
What It Takes to Make the Stay
At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.
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