Customer Experience Manager
At a glance
Manager-level Customer Success role at EF / Hult. Jacksonville · part-time.
Pay not stated
growthroles summary, based on the employer's posting.
What you'll do
- Welcome international students and handle their questions, welfare needs and service concerns
- Serve as the primary contact for host families, resolving their questions and addressing concerns
- Run weekly student evaluations and manage student or sales-office cases involving students and parents
- Keep student and host-family records current, including medical details, insurance and background checks
- Record temporary host-family moves and respond to emergencies when they arise
What you bring
- You are at least twenty-one and authorized to work in the country where the role is based
- You communicate fluently in English and bring strong organization and interpersonal skills
- You have customer-facing experience, preferably working with young people
Who this fits
This role suits a friendly, self-directed communicator who enjoys supporting students and host families. It is based in Florida, and applicants must be at least twenty-one and authorized to work in the country.
From the employer
Role: Customer Experience Manager
Location: Florida
Compensation: $1,200 / Week
*All applicants must be age 21 or older
Who we are:
EF is the world’s leading educational travel provider with over 55 years of experience. With our Language Travel Schools, we offer young learners the opportunity to spend 2 – 4 weeks in North America, improving their English language skills in a robust program while participating in a full-activity program of sports, discos, parties, excursions, and lots more!
Who You Are
Are you passionate about travel and languages?
Do you believe that students studying abroad have the opportunity of a lifetime?
Are you dynamic, outgoing, and energetic?
If so, this role could be the one for you.
The Role
The Customer Experience Manager is responsible for ensuring a quality experience for our international students and our host families. Your day may include celebrating student birthdays, completing administrative tasks, answering host family questions, or conducting host family visits! You will manage and hold weekly student evaluations and address student concerns via our EF production system. You will also be the main point of contact for our host families, managing and resolving any concerns they may have.
Responsibilities
Welcome students to the EF school and ensure a high level of customer service and student satisfaction.
Answer student queries and helping with student welfare issues
Provide high-level customer support to Host Families and International Students, ensuring questions are answered and addressed in a timely manner in compliance with the school’s regulations.
Manage student and sales office cases, addressing student and parent concerns
Assist with weekly student evaluations
Manage relevant records for students and host families, such as insurance or medical records and background checks.
Approve and record temporary student host family moves.
Administration support using the EF systems.
Respond to any problems and emergency situations should they arise.
Preferred Qualifications
Experience in a customer-facing environment, ideally with young people.
Approachable and friendly with excellent interpersonal skills.
Capable of using your own initiative.
Have authorization to work in the country of employment.
Complete fluency in English.
Solid organizational and communication skills
Applicants must be age 21 or older
After a summer of working as a Customer Experience Manager, you will leave having created truly amazing memories for our international students. You will expand your problem-solving skills by utilizing resources provided by EF and collaborating with staff from around the world. Your communication skills will be maximized to ensure a smooth experience for everyone.
Why you’ll love working here: Perks, Benefits, and more!
This is the most fun, high caliber place you’ll ever work. Ask any employee why they love EF (whether they’ve been here 10 minutes or 10 years) and they’ll probably tell you the same thing: it’s the people. When you work at EF, you join a purpose-driven, international and energetic community that thrives on continuous learning, fearless innovation and mutual support.
In addition, you can expect:
Continuous professional development
Work in a truly international environment
Staff are encouraged to innovate, take ownership of their ideas, and bring them to fruition.
The potential for future career opportunities with EF.
Not this one either?
Claude or ChatGPT reads the other 93,174 for you.
Get better matches →
