Customer Success Account Coordinator
At a glance
Mid-level Customer Success role at Echo Global Logistics. Somerset · full-time.
Pay not stated
growthroles summary, based on the employer's posting.
What you'll do
- Support a set of transactional accounts by completing daily operational work and responding to one-off requests
- Enter pickup and delivery details for client shipments, then check that collections and arrivals happen on time
- Gather documents, maintain account records, and keep each customer profile current
- Help clear billing problems involving Accounts Receivable and Accounts Payable
- Flag account issues early while coordinating with account executives and other internal and external contacts
What you bring
- A high school diploma is required, with a two-year community college or vocational credential strongly preferred
- At least one year in customer service or logistics, including difficult customer situations and competing tasks
- Working knowledge of Microsoft Office, Outlook, Word, and Excel
- You can follow established procedures with minimal supervision and communicate clearly in writing and conversation
- You can collaborate in a quick-moving team while shifting priorities and solving customer problems
Who this fits
This role suits someone early in a customer service or logistics path who enjoys coordinating details across several accounts. You’ll work in a hybrid office setting in Somerset and regularly use a computer, phone, and other office equipment. Frequent interruptions and extended periods of sitting, speaking, and listening are part of the work.
From the employer
Roadtex Transportation has become a leader in the nationwide LTL industry, specializing in transporting time and temperature-sensitive products. We handle refrigerated and LTL needs by leveraging no sailing schedules, our nationwide network of 32 strategically placed temperature-controlled facilities, our state-of-the-art tracking, and our specialized equipment and warehousing capabilities. In 2022, Roadtex was acquired by Echo Global Logistics. The acquisition brings a truckload brokerage and expanded transportation management solutions to Roadtex's customers while providing Echo with our national warehouse footprint and advanced temperature-controlled transportation solutions.
As an Account Coordinator, you will focus on managing the daily operations of some of our transactional clients. You will be responsible for supporting an account by collaborating with internal and external partners to ensure we go above and beyond customer expectations. This includes but is not limited to day to day support, data entry, document collection, verifying timely pick-ups and deliveries, resolving issues, complying with department SOPs, and managing account profiles.
Responsibilities
- You will directly support a book of transactional accounts and focus on executing tasks that lead to operational success for each of the accounts
- Provide operational support for your accounts by prioritizing between standard daily duties and ad hoc requests
- Manage the entry of pickup and delivery requests for client shipments
- Assist to resolve Accounts Receivable and Accounts Payable issues
- Work with Account Executives and Sr Account Executives to provide world class customer service to clients
- Proactively communicate issues to the team
- Manage relationships within accounts
- Gain competency and adopt Roadtex/Echo's technology to be as efficient as possible
Requirements
- High school diploma required; 2-year community college or vocational degree highly preferred
- 1+ years' experience in customer service or logistics
- Proven track record in handling multiple task and problem solving when handling difficult customer issues
- Intermediate skills with Microsoft Office, Outlook, Word and Excel
- Ability to follow standard operating procedures with little to no oversight
- Clear, concise communication skills both written and verbal to effectively assist external and internal customers
- Enjoy working in a fast pace team environment and able to collaborate with others
You…
- Have mastered the art of managing time and accomplishing tasks
- Are always one step ahead, you know how to identify where help is needed and offer it before you’re asked
- Can solve any problem that’s thrown your way
- Thrive in a fast-paced environment and can shift priorities effortlessly
- Are looking to enter a company at the ground level and learn as much as possible
We...
- Value collaboration, intellectual honesty, go-getters, and positive energy and we never stop seeking ways to get better
- Put our customers' needs into everything we do
- Care about your career development as much as you do
- Work hard and Do What’s Right
- Offer competitive compensation and benefits packages, challenging projects, company-wide events, co-workers you will actually like working with, and a sense of community you won’t find anywhere
What we offer
- Competitive compensation package
- Medical, Dental, Vision, Disability, Life Insurance, and 401K
- Advancement Potential
- Fun and energetic work environment
Work environment/physical demands summary: This job operates in an office environment and uses a computer, telephone and other office equipment as needed to perform duties. The noise level in the work environment is typical of that of an office with an open seating floor plan. The employee may encounter frequent interruptions throughout the work day. The employee is regularly required to sit, talk, or hear. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, status as a qualified individual with a disability, or Vietnam era or other protected veteran.
Benefits
For more information about our benefit offerings, please visit our careers page at https://www.echo.com/company/careers.
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