Customer Success Manager (Remote, UK)
At a glance
Mid-level Customer Success role at Easygenerator. Remote, United Kingdom · full-time.
Pay not stated
Growth Roles summary, based on the employer's posting.
What you'll do
- Manage a portfolio of accounts to protect satisfaction, renewals, growth, and customer advocacy
- Build trusted relationships with key stakeholders and guide them toward their business outcomes
- Review account health objectively, spot risks early, and coordinate mitigation plans with customers
- Run recurring check-ins, business reviews, and strategic customer conversations
- Create tailored success plans that support retention and uncover expansion or upsell opportunities
What you bring
- A bachelor's degree or a higher qualification is required
- Two to three years of experience in customer success or key account management
- Strong spoken and written English for clear communication, conversation leadership, and attentive listening
- A commercial approach, customer focus, and the ability to negotiate outcomes for both sides
Who this fits
This role suits someone who enjoys owning customer accounts, building stakeholder trust, and combining relationship work with retention and expansion goals. You should be comfortable identifying underlying customer needs, leading discussions, and turning account risks into action. The position is remote within the United Kingdom.
From the employer
Join Easygenerator and help customers unlock the full value of e-learning
Step into an exciting role with an innovative e-learning software company in the EdTech space as a Customer Success Manager.
Easygenerator is a fast-growing scale-up revolutionizing e-learning with our award-winning authoring tool. Join us to build trustful relationships with customers across a broad range of industries and geographies, and drive the retention, expansion, and advocacy that fuel our growth.
What you will be doing
Own and manage a portfolio of accounts, ensuring high levels of customer satisfaction, retention, and growth.
Build and sustain strong relationships with key stakeholders, acting as a trusted advisor to help customers achieve their business outcomes.
Objectively assess account health scores and proactively take action to improve them.
Identify potential risks within accounts early and lead mitigation plans in collaboration with customer stakeholders.
Lead regular check-ins, Quarterly Business Reviews (QBRs), and strategic discussions with customers.
Develop and execute strategic success plans tailored to each customer's objectives, supporting retention and unlocking expansion and upsell opportunities.
Act as the voice of the customer internally, providing feedback to Product and influencing roadmap decisions.
What you will bring
A bachelor's degree or higher.
2–3 years of Customer Success or key account management experience
Excellent written and spoken English, with the ability to communicate clearly and lead conversations while knowing when to listen.
A commercial mindset and passion for negotiating strong outcomes for both customers and internal stakeholders.
A customer-oriented approach, with the ability to identify the real need behind a request.
Nice to have
A passion for HR tech and familiarity with the latest trends in the space.
Ready to Join Us?
If you're passionate about building trusted customer relationships and helping teams unlock the value of learning, we'd love to hear from you. Apply today!
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