Implementation Manager/Director
At a glance
Director-level Solutions & Sales Engineering role at DualEntry. New York City · full-time · $200,000–$280,000 base.
growthroles summary, based on the employer's posting.
What you'll do
- Lead ERP implementations from initial onboarding through go-live and the continuing customer relationship
- Deliver onboarding, launch execution, and customer experience improvements that increase adoption and satisfaction
- Turn customer feedback into roadmap input while working with founders, product, and engineering
- Build and refine implementation methods, operating processes, and delivery standards
What you bring
- At least seven years working in ERP implementation, functional consulting, or accounting and advisory services
- Strong knowledge of ERP platforms, finance processes, and effective implementation practices
- Accounting or audit experience, with a CPA or Big Four background strongly favored
- A record of solving complicated customer problems with exceptional service
Who this fits
This role suits a high-agency operator who takes ownership in a fast-moving, early-stage setting and is comfortable with demanding expectations. You’ll work onsite in the USA and hold a senior implementation leadership role. The package includes a stated base salary of $200,000 to $280,000, commission, and equity.
From the employer
About DualEntry
DualEntry is building the OS for finance.
Every business needs a financial system of record, yet the world's largest fintech market ($220B+) still runs on software from the 1990s. DualEntry's AI-native ERP automates accounting from data entry to close, so finance teams move faster, spend less and incur less risk.
In just 2 years we've raised $100M+ from Lightspeed, Khosla Ventures, Contrary and Google Ventures and earned the trust of customers from $5M ARR to publicly traded companies.
We hire outliers - people who have achieved difficult things, in their careers or beyond. You'll find leaders, colleagues who've competed at the highest levels of sport, performed on Broadway, trained with UFC champions and founded the country’s largest Python community.
Where You'll Create Impact
You’ll own end-to-end ERP implementations and long-term customer relationships
You’ll deliver best-in-class onboarding, go-live execution, and ongoing CX excellence
You’ll collaborate with founders, product, and engineering to shape the roadmap based on real customer feedback
You’ll establish and evolve implementation methodologies, processes, and operational standards
You’ll challenge the status quo of what world-class ERP customer success looks like
You’ll drive outcomes that meaningfully accelerate customer adoption and satisfaction
What Sets You Up for Success
Hardcore work ethic and high agency
7 years of experience in ERP implementations, ERP functional consulting, or accounting/advisory
Strong preference for an accounting or audit background (CPA or Big 4 is a major plus)
Deep understanding of ERP systems, finance workflows, and implementation best practices
You’re a customer-service extraordinaire who loves solving complex problems
You thrive in fast-moving, early-stage environments with high ownership
Expertise in Accounting, audit, ERP systems, CPA
Why You’ll Thrive Here
Significant equity ownership in one of the top AI companies in the world
You’re joining early and will grow with DualEntry
Your feedback shapes the product directly
High-speed, high-trust environment with high expectations
Meet the CX Team
Natalee took a customer live in 3 weeks, created an onboarding implementation playbook driving best practices and milestones, which standardized our project methodology
Nathan inherited 4 complex implementations in his first month, took 2 of them live (put a detailed plan together for the other two), and used Claude to build an internal implementation tracker
Petro personally manages 20 customers (and growing), he is an SME in complex tax situations and our customers have praised him as a “true gentleman”!
Benefits & Compensation
Equity: $35,000 - $45,000
Base Salary: $200,000 - $280,000
Commission: $15,000 - $45,000
Medical, dental & vision insurance
One Medical membership
Mental health support (Talkspace)
Fertility & family-building support (Kindbody)
Virtual healthcare (Teladoc Health)
401(k) benefits
Commuter benefits
Learning & development budget for courses, certifications & language learning
Unlimited AI tokens
AI skills development & enablement
Visa & permanent residence sponsorship
Flexible PTO (27 days, including public holidays)
Collaborative, in-office culture with no bureaucracy
Snacks, drinks, team events & more
“I joined DualEntry to help redefine an industry that hasn't changed in thirty years. My work sits at the intersection of accounting, finance, data, technology, AI, and customer support. It's demanding, but every customer that goes live is a finance team closing their books faster than they ever have, which makes it all worth it.”
Nathan Kim, CPA - Implementations Lead at DualEntry
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