Implementation Manager / Director

DualEntry dualentry.com Open · verified Sep 14, 2026

On-site New York City Full-time Director Solutions & Sales Engineering

Leadership Solutions & Sales Engineering role at DualEntry. New York City · full-time · $200,000–$280,000 base.

SalaryStated by DualEntry

$200,000 – $280,000

Base salary for this role, in USD per year, as published in the posting.

Role brief

Growth Roles summary, based on the employer's posting.

What you'll do

Lead ERP rollouts from onboarding through launch and ongoing customer care
Create dependable onboarding, go-live, and customer experience practices
Use customer feedback with founders, product, and engineering to influence the roadmap
Build and refine implementation methods, workflows, and operating standards
Increase adoption and satisfaction by improving how customers use the ERP

What you bring

At least seven years in ERP implementations, functional consulting, or accounting and advisory work
Accounting or audit experience, with a CPA or Big Four background especially useful
Strong command of ERP platforms, finance processes, and implementation practices
Customer-focused problem solver who handles complex issues well
High initiative, strong work ethic, and comfort owning work in an early-stage company

Who this fits

You’ll suit a fast-moving, high-ownership environment with demanding expectations and direct influence on the product. The role is onsite in the United States and part of a collaborative in-office culture. DualEntry offers visa and permanent-residence sponsorship, plus help for employees moving to New York.

From the employer

About DualEntry

DualEntry is building the OS for finance.

Every business needs a financial system of record, yet the world's largest fintech market ($220B+) still runs on software from the 1990s. DualEntry's AI-native ERP automates accounting from data entry to close, so finance teams move faster, spend less and incur less risk.

In just 2 years we've raised $100M+ from Lightspeed, Khosla Ventures, Contrary and Google Ventures and earned the trust of customers from $5M ARR to publicly traded companies.

We hire outliers - people who have achieved difficult things, in their careers or beyond. You'll find leaders, colleagues who've competed at the highest levels of sport, performed on Broadway, trained with UFC champions and founded the country’s largest Python community.

Where You'll Create Impact

You’ll own end-to-end ERP implementations and long-term customer relationships
You’ll deliver best-in-class onboarding, go-live execution, and ongoing CX excellence
You’ll collaborate with founders, product, and engineering to shape the roadmap based on real customer feedback
You’ll establish and evolve implementation methodologies, processes, and operational standards
You’ll challenge the status quo of what world-class ERP customer success looks like
You’ll drive outcomes that meaningfully accelerate customer adoption and satisfaction

What Sets You Up for Success

Hardcore work ethic and high agency
7 years of experience in ERP implementations, ERP functional consulting, or accounting/advisory
Strong preference for an accounting or audit background (CPA or Big 4 is a major plus)
Deep understanding of ERP systems, finance workflows, and implementation best practices
You’re a customer-service extraordinaire who loves solving complex problems
You thrive in fast-moving, early-stage environments with high ownership
Expertise in Accounting, audit, ERP systems, CPA

Why You’ll Thrive Here

Significant equity ownership in one of the top AI companies in the world
You’re joining early and will grow with DualEntry
Your feedback shapes the product directly
High-speed, high-trust environment with high expectations

Meet the CX Team

Natalee took a customer live in 3 weeks, created an onboarding implementation playbook driving best practices and milestones, which standardized our project methodology
Nathan inherited 4 complex implementations in his first month, took 2 of them live (put a detailed plan together for the other two), and used Claude to build an internal implementation tracker
Petro personally manages 20 customers (and growing), he is an SME in complex tax situations and our customers have praised him as a “true gentleman”!

Benefits & Compensation

Equity: $35,000 - $45,000
Base Salary: $200,000 - $280,000
Commission: $15,000 - $45,000
Medical, dental & vision insurance
One Medical membership
Mental health support (Talkspace)
Fertility & family-building support (Kindbody)
Virtual healthcare (Teladoc Health)

401(k) benefits
Commuter benefits

Learning & development budget for courses, certifications & language learning
Unlimited AI tokens
AI skills development & enablement

Visa & permanent residence sponsorship
Relocation support for employees moving to New York
Flexible PTO (27 days, including public holidays)

Collaborative, in-office culture with no bureaucracy
Snacks, drinks, team events & more

“I joined DualEntry to help redefine an industry that hasn't changed in thirty years. My work sits at the intersection of accounting, finance, data, technology, AI, and customer support. It's demanding, but every customer that goes live is a finance team closing their books faster than they ever have, which makes it all worth it.”

Nathan Kim, CPA - Implementations Lead at DualEntry