Key Account Manager
At a glance
Manager-level Account Management role at DSV. Dublin.
Pay not stated
growthroles summary, based on the employer's posting.
What you'll do
- Grow current customer accounts by acting on customer feedback and building relationships across multiple levels
- Find expansion opportunities among existing customers, then lead the commercial discussions and negotiations
- Lead customer meetings, including monthly and quarterly reviews, and present tailored logistics solutions
- Review contracts, pricing and change requests, while coordinating tenders and continuous-improvement work
- Monitor revenue, customer satisfaction and project delivery, and keep customer records current across named platforms
What you bring
- You have experience in customer relationship management, key account management or cross-product sales
- You bring commercial judgment, negotiation ability and confidence presenting to customers
- You communicate excellently in spoken and written English and have advanced MS Office skills, especially PowerPoint and Excel
Who this fits
This role suits someone who can build long-term customer relationships, work across departments and handle competing priorities. The position is based in Ireland, with locations listed as Baldonnell, Santry, Cork or Shannon, and runs Monday to Friday from 9:00 to 17:30. Successful applicants must complete right-to-work checks; certain sites also require five years of references and background checks.
From the employer
Job Req Number: 125465
Time Type: Full Time
At DSV we're building the world’s leading logistics and transport network. With this exciting growth comes opportunity — and we’re looking for new talent to join us.
Role: Operational Key Account Manager
Location: Flexible, Ireland (Baldonnell/Santry /Cork /Shannon)
Hours: Monday to Friday, 9:00 to 17:30
Are you passionate about developing long-term partnerships and delivering innovative logistics solutions?
We’re looking for a Key Account Manager to join our Contract Logistics team in Ireland. In this role, you’ll be the central point of contact for key clients, driving strategic customer engagement, business growth, and operational excellence. You’ll collaborate across multiple departments to ensure seamless service delivery, foster customer satisfaction, and identify new opportunities for improvement and expansion.
What will you be doing?
• Manage and grow existing customer accounts, ensuring a strong “Voice of the Customer” approach.
• Act as the main point of contact for assigned customers, building and maintaining strong multi-level relationships.
• Identify new business opportunities within existing accounts and lead the development and negotiation process.
• Present innovative, sustainable, and data-driven logistics solutions tailored to customer needs.
• Lead customer meetings, including Monthly and Quarterly Business Reviews.
• Oversee contract reviews, pricing discussions, and change requests to ensure commercial and operational alignment.
• Coordinate tender management and continuous improvement (CIP) initiatives.
• Track key performance indicators (KPIs), including revenue, customer satisfaction, and project delivery.
• Maintain accurate customer data across platforms such as Microsoft Dynamics, Globecon, and NPS.
• Collaborate with internal teams and the Commercial Director to deliver on growth and retention goals.
About You
• Proven experience experience in customer relationship management, key account management, or cross-product sales.
• Strong commercial acumen with proven negotiation and presentation skills.
• Analytical, precise, and solution-oriented working style.
• Strong customer focus and ability to build long-term partnerships.
• Confident communicator with excellent written and spoken English.
• Advanced MS Office skills, particularly PowerPoint and Excel
• Ability to work collaboratively across departments and manage multiple priorities effectively.
What can we offer you?
Competitive Salary Package and an opportunity to be a part of and grow within a driven and successful company, with a team of 160,000, operating in over 90 countries.
In addition, we can offer access to a selection of employee benefits, such as:
Enhanced Annual Leave Entitlement from your start, which increases with length of service.
Salary Sacrifice Cycle Scheme.
Employee counselling, for support with physical and mental wellbeing.
Company Pension, which, when a member of, also provides access to Life Cover and Critical Illness cover.
Next Steps
If this sounds like the next step for you, please follow the links and apply with your CV without delay!
At DSV, we celebrate the diversity of our workforce and are committed to further enhancing it. We warmly welcome applications from individuals of all genders, ages, abilities, nationalities, religions, and sexual orientations.
Please be aware that all successful candidates will undergo necessary right-to-work checks and certain sites require 5-years’ worth of referencing and background checks.
We do not accept CV details from Recruitment Agencies unless DSV have engaged directly regarding the role requirements beforehand.
DSV – Global transport and logistics
Working at DSV means playing in a different league.
As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.
With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.
At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.
Start here. Go anywhere
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