Direct Sales Account Manager - Hospitality & Senior Living Solutions

DSI is a leading sales enablement organization with an immediate opportunity for an ambitious, relationship-driven Account Manager to join our growing Direct Sales team.

This role focuses on helping hospitality, senior living, healthcare, multifamily, and other commercial customers identify and implement telecommunications and technology solutions that enhance the resident, guest, and customer experience. Solutions may include video entertainment, internet connectivity, Wi-Fi, voice services, and other technology offerings tailored to each customer's unique needs.

As an Account Manager, you will own the entire sales process from prospecting and lead development through solution design, proposal creation, contract execution, and project launch. This is a consultative sales role that requires strong communication skills, attention to detail, and the ability to navigate complex sales opportunities involving multiple stakeholders.

Success in this position requires collaboration across numerous internal and external teams, including sales leadership, project management, marketing, engineering, implementation teams, providers, vendors, customers, and strategic partners. You will play a critical role in ensuring opportunities progress smoothly through every stage of the sales and implementation lifecycle.

DSI's entrepreneurial culture, industry-leading partnerships, proprietary systems, and commitment to employee development make this an outstanding opportunity for someone looking to build a long-term career in sales.

*This is an in-office position that will report to our Urbandale, Iowa location.

About DSI

DSI is a family-owned company that has been in business since 1984. We deliver results for our clients and partners through sales management, marketing support, training, engineering expertise, technology solutions, logistics services, and proprietary business systems.

At DSI, relationships drive everything we do. We help our partners uncover growth opportunities across multiple industries and technologies, including telecommunications, broadband, entertainment, mobility, commercial services, lodging and institutions (L&I), MDU, and enterprise solutions.

Requirements

• Manage a blended inbound and outbound sales pipeline.
• Prospect, qualify, and develop new business opportunities within assigned markets and verticals.
• Build relationships with hospitality, senior living, healthcare, and commercial decision-makers.
• Conduct discovery conversations to identify customer needs and recommend appropriate technology solutions.
• Manage complex sales opportunities from initial engagement through contract execution and launch.
• Maintain accurate opportunity records, activities, forecasts, and next steps within DSI's CRM platform.
• Track opportunities through each phase of the sales process while ensuring timely follow-up and customer communication.
• Collaborate daily with internal teams including project management, engineering, operations, implementation, leadership, and partner management.
• Coordinate with external providers, vendors, customers, and partners to drive successful outcomes.
• Participate in training programs and maintain knowledge of products, solutions, and industry trends.
• Consistently meet activity, pipeline, and sales performance goals.
• Deliver a high level of professionalism and customer service throughout the sales cycle.

Qualifications

• High school diploma required; college degree preferred.
• Sales experience in telecommunications, technology, hospitality, healthcare, senior living, real estate, commercial services, or related industries is preferred.
• Experience managing a sales pipeline and closing business opportunities.
• Strong verbal, written, and interpersonal communication skills.
• Ability to effectively communicate with executives, ownership groups, operators, and property-level stakeholders.
• Proven ability to build relationships and work collaboratively with cross-functional teams.
• Strong organization and time management skills with the ability to manage multiple projects and priorities simultaneously.
• Self-motivated, highly driven, and goal-oriented.
• Entrepreneurial mindset with a desire to learn and take on new challenges.
• Ability to work independently while contributing to a team-oriented culture.
• Strong attention to detail and follow-through.
• Experience using CRM systems to manage opportunities, activities, and reporting is preferred.

Computer Skills

• Proficiency with Microsoft Office applications including Excel, Word, PowerPoint, and Outlook.
• Experience working within CRM platforms to manage sales activities, track opportunity stages, and maintain customer records

Benefits

• Uncapped earning potential
• Bonus opportunities
• Medical, Dental & Life insurance are available on the first day of the month following your first day of employment – no extended waiting period
• 401k Plan with employer matching
• Paid vacation, personal/sick days, and bereavement time
• Employee Profit Sharing Program
• 50% AT&T wireless discount
• Paid training
• Advancement opportunities, we prefer to promote from within!