Key Account Manager
At a glance
Manager-level Account Management role at DPD Group UK. Preston · full-time · up to £44,153 base.
growthroles summary, based on the employer's posting.
What you'll do
- Build account plans that help each customer portfolio meet its revenue and contribution targets
- Keep Salesforce records, customer files and the pipeline of potential revenue current
- Grow customer relationships across different teams and seniority levels, and find further sales opportunities
- Visit current and lost customers, renewing rates and addressing issues to protect and improve accounts
- Coordinate with regional managers and internal teams on major prospects, service delivery and improvements
What you bring
- You have demonstrable experience managing customer accounts
- You can use Microsoft Office or Google Suite applications proficiently
- You hold a full, clean driving licence and can travel around the region, including occasional overnight stays
Who this fits
This role suits someone who enjoys customer contact, resolving problems and making decisions under time pressure. You’ll work from the Preston area, Monday to Friday, with regional travel and occasional overnight stays. The stated schedule is 9:00 to 17:30.
From the employer
- Contract: Permanent / 37.5 Hours Per Week
- Remuneration: Up to £44,153.76 depending on experience plus commission, a company car or cash allowance, mobile phone and Laptop
- Base Location: Preston and surrounding areas
- Days of Work: Monday to Friday 09:00 - 17:30
DPD UK is a member of Geopost who are a market leader in parcel delivery and e-commerce solutions, providing a broad range of delivery and innovative services for customers worldwide. DPD UK has a turnover of over £2 billion and our aim is to be the most sustainable delivery company in the UK. At DPD UK we also aim to deliver the best service, use the best technology and recruit and retain the best people in the industry.
DPD is a Valuable 500 company and a Disability Confident Employer.
Our Regional Customer Relationship Manager is looking to recruit a first class Key Account Manager to join their highly skilled and high performing team.
Your key responsibilities will include:
- Developing account plans for each customer to support the Key Account Manager portfolio revenue/contribution targets
- Maintaining/updating information via SalesForce and customer files
- Developing multi-functional and multi-level business relationships with customers organisations
- Identifying and developing any additional revenue opportunities within the portfolio and their associated companies. Maintain an up to date revenue opportunity pipeline
- Visiting and carrying out exit surveys on all lost DPD and DPD Local customers and maintain regular monthly contact
- Liaise with Regional Customer Relationship Managers for action plan on all major new business opportunities
- Identifying and managing the resolution of customer problems to underpin long term account retention
- Visiting existing customers to maintain planned levels of revenue/ contribution improvement through timely rate renewals
- Working with internal departments and contacts to ensure operational service is delivered and improvement opportunities identified and supported
About You
As the successful candidate you will be passionate about delivering amazing service every day. Your career history will evidence demonstrable experience with Account Management
You will have a natural ability to engage with customers both face to face and over the phone delivering outstanding customer service to ensure our customers expectations are met.
You will possess excellent communication and influencing skills with the ability to adapt and respond to change quickly.
We will also expect you to be
- A person capable of decisive and effective decision-making, in a time pressured environment
- Someone that really enjoys resolving problems and demonstrates high levels of resilience, self-motivation and flexibility.
- Proficient in Microsoft Office/Google Suite applications
- Demonstrate the core values of DPD DNA – Passion, Respect, Honesty, Flexibility, Caring and Accountability
- Full clean driving licence and a flexible approach to regional travel and occasional overnight stays.
About our Benefits
We recognise that our people are at the heart of our business, without them we wouldn’t be able to deliver our award-winning service to millions of customers across the country each day. It’s important to us that we demonstrate our recognition of you in providing you with more than just a salary and job stability. To name but a few…
- Holiday trading
- Enhanced maternity and paternity package
- Free life assurance of 4 x salary on joining the pension scheme
- Vitality at Work
- Free On Site Parking
- Discounted shopping from 100’s of retailers including up to 5% off supermarket shopping
- Milestone Days off to celebrate with your family and friends
- For employees who regularly use a screen as part of their job we offer free eye tests and support with the cost of glasses
Joining DPD can lead to not just a stable job but also a career. DPD prides itself on recognising and developing talent alongside a desire to promote from within. As a continually growing and evolving organisation, we are proud to offer a great number of development and promotion opportunities.
If you identify with our aims and values and can help us deliver our customers' promises, then this is the job for you! Apply today
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