Solution Engineer
At a glance
Mid-level Solutions & Sales Engineering role at dormakaba International Holding. Singapore, SG.
Pay not stated
Growth Roles summary, based on the employer's posting.
What you'll do
- Install, configure, maintain and troubleshoot deployed software and hardware during on-site customer visits
- Handle technical and service questions courteously, then follow through to support system performance and customer satisfaction
- Use .NET and SQL to maintain OTP software and devices deployed for customers
- Work with software developers to trace application faults and build, test, document and deliver enhancements
- Stay current on equipment changes, new systems and related technical information to improve service delivery
What you bring
- A NITEC or IT diploma paired with one to two years of relevant IT experience
- Working knowledge of basic IT troubleshooting, TCP/IP networking, structured cabling and combined network issues
- Hands-on familiarity with Microsoft Windows, Windows Server firewall and policy troubleshooting, plus cyber security knowledge
- You preferably have your own transport for visits to customer sites
Who this fits
You’ll suit a mid-level technical role that combines customer-facing site work with .NET, SQL and software development tasks. Expect on-site support, collaboration with software developers and reporting to the Solution Manager, Integration Sales. Customer-site travel is part of the role, with company transport available from Boon Lay MRT, Le Meridian LRT and Serangoon MRT.
From the employer
The Solution Engineer will play a pivotal role in delivering high-quality technical support and software solutions to customers. This role involves on-site service delivery, collaboration with software developers, and active participation in the software development lifecycle. The ideal candidate will have strong technical skills in .NET and SQL, excellent problem-solving abilities, and a commitment to continuous improvement. This role will be reporting to Solution Manager, Integration Sales
Role & Responsibilities:
- Perform on-site technical support including installation, preventive maintenance, configuration, operation and troubleshooting of deployed software and hardware devices.
- Manage customer’s enquiries relating to technical and service problems with tact and courtesy
- Practice continuous improvement by staying up-to-date with new knowledge of equipment modifications, new systems and related technical information
- Maintains deployed software using .NET and SQL programming for the OTP software/devices for our customers
- Work with software developer to investigate applications bugs to identify faults in application logic
- Work with software developer to analyze, design, program, debug and modifies software enhancement
- Provide on-site customer support to ensure optimal system functionalisty and customer’s satisfaction.
- Design, implement, test, document and deliver large-scale, multi-tiered, distributed or embedded software applications, tools, systems
EXPERIENCE THAT MATTERS: YOUR SKILLS & QUALIFICATIONS
- NITEC/Diploma in IT with 1-2 years of relevant IT experience
- Basic IT knowledge and Troubleshooting skill
- Basic TCP/IP Networking and structure cabling knowledge
- Basic Troubleshooting skill for combined network
- Basic knowledge and troubleshooting skill for Microsoft Windows and Windows server firewall and policy
- Knowledge in cyber security
- Preferably possess own transport to travel to customer sites.
WHAT YOU CAN TRUST IN: A FULFILLING WORKPLACE
- Learning culture where every employee is engaged in learning and development growth.
- Team programs and activities that celebrate individual and team’s success.
- Long service award recognition for our committed and dedicated colleagues.
- Health insurance and flexi-benefits cater for the employee’s health and wellness.
- Company transport is provided (ie: 3 pick-up point - Boon Lay MRT, Le Meridian LRT& Serangoon MRT)
Access your career at dormakaba today!
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