Inside Sales Representative
At a glance
Mid-level Account Executive role at dormakaba International Holding. Greenfield.
Pay not stated
Growth Roles summary, based on the employer's posting.
What you'll do
- Enter and update distributor quotes, orders, pricing, delivery details, shipment methods, and sale conditions
- Move quotes and orders through manufacturing, procurement, engineering, and project management
- Coordinate customer and third-party work, including design reviews and customer approvals
- Identify suitable product substitutions and support the Regional Sales Manager with inside sales
- Help shape, revise, roll out, and plan departmental policies and procedures
What you bring
- A business administration degree or related education, plus progressive customer service or sales experience
- Working knowledge of operable partition systems and relevant industry language and standards
- Strong accuracy, detail management, computer use, and deadline-focused resource planning
- A professional, positive approach when working with distributors and people across the organization
Who this fits
You’ll suit a detail-focused inside sales professional who can manage customer orders from design through production and coordinate across departments. The role is based in Greenfield, United States, and supports a Regional Sales Manager.
From the employer
SUMMARY
This position is responsible for Customer Support and proactively processing orders from design through production. Assures all inquiries from customers are handled in a professional, courteous, and efficient manner. The ideal candidate will be detail-oriented and have excellent communication and computer skills.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Enter and maintain customer and distributor quotations, sales orders, prices, delivery, mode of shipment and conditions of sale
- Initiate a variety of actions regarding quotations, manufacturing requests, engineering work requests, product delivery, etc.
- Manage all other aspects of quotation and sales order management and processing
- Be a proactive liaison between customers and other company departments (manufacturing, procurement, engineering, project management) to ensure timely and accurate completion of quotations and order fulfillment
- Determine suitable product substitution opportunities
- Coordinate customer/third party activities per terms of the purchase order, including engineering design reviews and customer review
- Provide inside sales support to Regional Sales Manager to achieve increased sales volume
- Contribute to departmental policy and procedure formulation, alteration, deployment and planning.
- Demonstrate safe working behaviors and conforms to all applicable Safety and Environmental policies, procedures, and standards.
MINIMUM JOB REQUIREMENTS
- Quickly acquire working knowledge of operable partition systems
- Technical awareness of industry terminology and standards
- Ability to manage time and resources effectively to meet customer and corporate deadlines
- Accuracy and attention to detail
- Team player
- Knowledge in use of a computer
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION AND EXPERIENCE
BS degree in Business Administration or related field and 5 years progressive experience in customer service/sales are strongly preferred. A combination of education and experience may be considered in lieu of BS degree. Must have a positive attitude and the ability to interact with distributor partners and with others at all levels within the organization in a professional manner.
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