Technical Account Manager - Nigeria (NAF)
At a glance
Mid-level Account Management role at Döhler. Cotonou.
Pay not stated
Growth Roles summary, based on the employer's posting.
What you'll do
- Advise customers on product and production issues, then turn your analysis into practical technical recommendations
- Create production instructions and mixing guidance when customers request support
- Investigate B2C manufacturing problems and help resolve related customer complaints with Quality
- Guide initial and sample filling work, including microbiological support, stage checks, process simplification, and quality assurance
- Record customer assignments, technical information, processes, and material database updates in internal systems
What you bring
- A bachelor’s, master’s, or doctoral degree in food technology, food chemistry, or a related discipline
- Several years working in the food industry, preferably in a technical or sales-oriented position
- You can explain technical answers simply, present confidently, and influence people at different levels
- You work effectively across multicultural, cross-functional teams and adapt solutions to local customer needs
Who this fits
This role suits a technically grounded food-industry professional who can work directly with customers, collaborate with sales, Quality, production, and internal teams, and take ownership of customer projects and technical issues. You should be comfortable handling pressure, working in changing markets, and traveling regionally. The listed location is Cotonou, Benin, while the role is titled for Nigeria.
From the employer
Reference ID: 43369
Are you interested in high-quality, natural, and tasty nutrition?
We are! It’s our ambition to shape the future of nutrition.
Döhler is a leading global producer of natural ingredients and solutions for the food, beverage, lifestyle and nutrition industries. We use innovative technology to process plant-based raw materials and enrich products such as lifestyle drinks, cereals, dairy, and confectionery goods for almost every well-known brand. Close to 10.000 dedicated employees in more than 70 countries share one common goal - to ensure that millions of people around the world enjoy the products created by us.
We strive to inspire and empower our employees in everything we do, and we invite you to join our team – together WE BRING IDEAS TO LIFE.
Your Role:
Maintain strong customer relationships, providing technical expertise and support to ensure customer satisfaction and drive business growth while being accountable for managing client projects and resolving technical issues efficiently.
Responsibility / Tasks
General Building Blocks
Apply the divisional strategy within the area of responsibility.
Integrating new employees into the workflow and team. Promote team spirit.
Ensure optimal information exchange within the team and with the interfaces.
Setting impulses for continuous standardization and optimization of processes and organizational structures as well as implementation of corresponding measures in coordination with the manager.
Contributing ideas and implementing the digital transformation in the area of responsibility. Coordinating and implementing digitization projects in cooperation with the interfaces. Optimizing and mapping new and existing business processes in the digital databases and systems.
Adhere to approved budget and initiate appropriate action on impending and identified variances in coordination with manager.
Comply with legal requirements and internal regulations.
Job Profile-specific Building Blocks
● Advising customers in their area of responsibility on product and production-related problems.
● Compiling production guidelines and mixing recommendations at the customer's request.
● Defining technical recommendations of action for the customer as a result of the analysis of customer problems in collaboration with the customer.
● Processing technical problems in the production of B2C products at the customer premises.
● Supporting selected customers with initial and sample filling processes in consultation with sales. e.g.
- Microbiological support
- Use and sale of our own culture media (DMD)
- Carrying out stage checks
- Simplification of processes
- Quality assurance
● Providing support in processing complaints concerning issues in B2C production in collaboration with Quality.
● Documentation of efficient and effective processes in the company's internal IT systems, e.g.
- Maintenance & documentation of customer assignments in We Lead
- Care & Documentation Brand Name Key Word in the material database after initial filling
- Maintaining technology / customer database & technical customer information in CRM
● Preparing and holding internal & external technical training courses in collaboration with inside sales & CAM.
● Support in the Scale UP area in cooperation with production in the manufacturing plant as required.
● Implementing in-house and statutory specifications and guidelines on hygiene, HACCP, food safety, occupational safety and environmental protection.
● Support Business Unit Servive & Solution in the Co Packer & Bottling Network.
● Setting impulses for continuous standardization and optimization of processes and organizational structures as well as implementation of corresponding measures in coordination with the manager.
● Plan human, material and financial resources within the area of responsibility. Adhere to the approved budget and initiate appropriate measures in coordination with the manager in the event of imminent and identified deviations. Ensure compliance with approved budgets
Your Profile:
Bachelor’s/Master’s/PhD in Food Technology, Food Chemistry, or a related field.
Several years of experience in the food industry, ideally in a technical or sales-related role
Key Soft Skills
Communication & Influence: Simplify technical solutions, strong presentation skills, and ability to influence across levels.
Customer Orientation: Solution-driven, empathetic listener, able to adapt global solutions to local needs.
Collaboration & Team Play: Effective with cross-functional and multicultural teams; bridges HQ and local realities.
Problem-Solving & Critical Thinking: Analytical, creative, and commercially minded.
Adaptability & Resilience: Thrives in fast-changing markets, handles pressure well, and flexible to travel regionally.
Leadership & Ownership: Accountable, trustworthy, and supportive of knowledge sharing.
Your Benefits
Culture: Collaborative and supportive workplace with strong team spirit, where respect, integrity, and diversity are at the heart of how we work.
Impact: Play a key role in shaping the future of food and beverage in West Africa, contributing to healthier nutrition and sustainable growth.
Growth and Empowerment: We invest in your personal and professional development, offering opportunities to learn, take on responsibilities, and grow your career.
Innovation: Be part of an international company that combines global expertise with local market insights, supported by modern tools and continuous improvement.
Equal Opportunities for All
We welcome applicants who reflect the diversity of our communities—regardless of age, gender, nationality, ethnic origin, religion, disability, or any other characteristic protected by law.
Join us and help shape tomorrow’s nutrition!
Please apply online via our career portal, addressed to our HR Recruiting Team, and include your earliest possible start date along with your salary expectations.
Please note that application documents sent by mail cannot be considered or returned.
At Döhler, we truly value every application and appreciate your interest in joining our team. We carefully review each application, but only shortlisted candidates will be contacted.
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