Business Account Manager
At a glance
Manager-level Account Management role at Digicel. Georgetown.
Pay not stated Account Management salary
growthroles summary, based on the employer's posting.
What you'll do
- Serve as the main contact for assigned SME customers and handle account questions and escalations
- Protect revenue across your accounts, resolve customer issues, and find ways to expand existing business
- Negotiate customer contracts, close deals, and meet monthly sales targets within your assigned portfolio
- Track monthly sales results, account activity, and pipeline, while forecasting performance
- Learn the GSM and ICT offerings and follow local market trends that could open up new sales
What you bring
- At least three years in sales or ICT, plus a degree in business, management, or a similar area
- A record of strong quota results and the ability to sell GSM and ICT solutions through account management
- A vehicle of your own, along with strong communication, negotiation, planning, and relationship skills
Who this fits
This is an individual-contributor account management role, not a people-management position. You’ll manage SME customers and work to targets, so the role suits someone comfortable retaining and growing revenue in an assigned portfolio. The role is commission-based, with base salary and allowances included.
From the employer
Primary Objective of Job:
The Business Account Manager will be responsible for managing a set group of customers from our SME segment of our customer base. In addition to account management, the core objective to this role is to maintain all revenues
within the base, manage all issues and escalations from customers, and identify opportunities to grow revenue within the account base. This is a target based role so achievement of target is essential.
Please note that this is not a Managerial role.
Main Duties & Responsibilities:
- Serve as the lead point of contact for all customer account management matters
- Build and maintain strong, long-lasting client relationships
- Negotiate contracts and close agreements to maximize profits and meet their monthly sales quota from their assigned customers.
- Ensure the timely and successful delivery of our solutions according to customer needs and objectives
- Develop new business with existing clients and/or identify areas of improvement to meet sales quotas
- Forecast and track monthly sales performance, account based activity and sales pipeline.
- To develop and maintain a deep understanding of the full Digicel portfolio of both GSM and ICT solutions.
- To maintain a high level of awareness of both local and market trends that could support new business development
- Performs related work: the duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to that position.
Academic qualifications and experience required:
- Degree in Business/Management or similar field
- A track record of high performance against quota
- Ability to demonstrate capability for successful account management, GSM sales and ICT sales.
- At least 3 years’ experience in Sales or ICT
Functional Skills:
- Highly motivated, charismatic, confident
- ICT subject matter expert
- Good communication skills both oral & in writing
- Excellent interpersonal skills
- Good negotiation skills
- Good Planning and Organizational Skills
- Excellent networking skills
- The ability to persuade and influence others at all levels
- Sound business acumen and high integrity
Candidate must have own vehicle.
Salary Information: This role is commission based (there is base salary and allowances included)
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