Senior Customer Success Manager

Diebold Nixdorf dieboldnixdorf.com Open · verified Sep 24, 2026

Remote, Singapore Full-time Senior Customer Success

At a glance

Senior Customer Success role at Diebold Nixdorf. Remote, Singapore · full-time.

Pay not stated

RoleCustomer Success

SenioritySenior

LocationRemote, Singapore

EmploymentFull-time

PostedAug 17, 2026 · 5w ago

Role brief

Growth Roles summary, based on the employer's posting.

What you'll do

Manage assigned customer accounts through contracts, invoicing, payments, service delivery, and satisfaction outcomes
Coordinate installation issue reviews, resolution efforts, and effective handoffs with company service providers
Analyze sales and performance information to track customer success management
Review actual service levels with customers, resolve gaps, and maintain agreed standards
Share product options and customer priorities with product, sales, marketing, and internal experts

What you bring

Bring five to eight years of professional experience, including at least two years in customer success management
Show strong relationship-building and stakeholder engagement capability with customers and internal teams
Communicate excellently in English; Mandarin would be an advantage
Prove you can work across functions to solve problems and produce successful customer outcomes
Have exposure to technology, software, hardware, or managed services settings

Who this fits

This role suits a senior customer success professional managing medium-sized business accounts and serving as a trusted customer advisor. You should be comfortable working directly with technical and managerial stakeholders, including in-person or remote customer meetings. The role may also involve supporting larger accounts and informally helping less experienced colleagues.

From the employer

Builds and maintains positive working relationships with an assigned group of customers, ensuring efficient contract processing, invoicing, payment processing and service delivery. Coordinates response to installation-related issue evaluation and resolution. Monitors Customer Success Management by analyzing sales and performance data. Engages with customers, in person or remotely, and represents the company in retention situations. Coordinates appropriate and effective engagement between customers and company service providers and ensures ongoing and high levels of customer satisfaction. Responsible for customer success management in medium-sized business markets. May support more senior Customer Success Management specialists with management of large customer accounts. Develops customer relationships as a trusted advisor, providing business and product expertise and exceptional customer support. Informs customers of various DN products, features and optimizations. Solicits customer feedback and works internally with product, sales and marketing to ensure understanding of customer needs and priorities. Identifies areas for improvement with internal teams to ensure customers have access to required product experts and resources. Proactively meets with customers to review DN's actual versus anticipated service levels. Addresses issues and ensures go-forward compliance with agreed-upon standards and expectations. Develops ongoing business relationships with key customer technical and managerial stakeholders. Impacts overall team effectiveness. May provide informal support to less experienced team members.

• 5-8 years of working experience including 2+ years in Customer Success Management roles.

• Strong customer relationship management and stakeholder engagement skills.

• Excellent communication skills in English. Mandarin is a plus.

• Proven ability to work cross-functionally to resolve issues and deliver successful customer outcomes.

• Exposure to technology, software, hardware, or managed services environments.