Senior Implementation Specialist - Taiwan
At a glance
Senior Solutions & Sales Engineering role at Delivery Hero. Remote · full-time.
Pay not stated
Growth Roles summary, based on the employer's posting.
What you'll do
- Lead enterprise solution rollouts for Taiwanese merchants from project start through go-live
- Coordinate onboarding activities, deliverables, and cross-team execution across Taiwan
- Serve as the operational contact for merchant implementation and client-facing delivery
- Run several implementation projects at once while meeting quality and client expectations
What you bring
- At least three years in implementation, systems deployment, or comparable project management work
- Hands-on experience delivering enterprise software such as ERP, CRM, or similar systems
- Strong project management, analytical thinking, stakeholder handling, and client delivery skills
- Ability to document processes and analyze business workflows, with strong organization and time management
- Excellent English communication and fluent Mandarin Chinese for cross-market coordination
Who this fits
This suits a senior individual contributor who can lead complex implementations without managing people or owning process optimization. You’ll work from the Xinyi District in Taiwan while coordinating across teams, markets, and cultures.
From the employer
foodpanda 為全球領先的本地食品配送平台配送平台- Delivery Hero 集團旗下品牌。我們的使命是提供快速、便利且優質的服務，將美食與生活必需品直送到消費者家門。業務遍及全球65 個國家。Delivery Hero 總部設於德國柏林，並自 2017 年起於法蘭克福證券交易所上市，目前為 MDAX 指數成分股。
We are seeking a Senior Implementation Specialist to join our team in Xinyi District, Taiwan. In this role, you will lead the successful implementation and deployment of enterprise solutions for our clients across the Taiwan market. You will be responsible for managing complex implementation projects from initiation through completion, ensuring that all deliverables meet quality standards and client expectations.
You will be the operational point of contact for:
- On the ground implementation for Taiwanese merchant onboarding, project coordination, and cross-functional delivery — helping to ensure a seamless go-live and high customer satisfaction.
- This role is individual-contributor based, with no people management and no process optimisation ownership.
- You will be working across teams and markets, applying operational excellence to drive value through project execution and merchant outcomes.
- 3-5+ years of professional experience in implementation, systems deployment, or related project management roles
- Proven experience managing enterprise software implementations (ERP, CRM, or similar systems)
- Strong project management skills with the ability to manage multiple concurrent projects
- Excellent analytical and problem-solving capabilities
- Demonstrated stakeholder management and client-facing project delivery experience
- Proficiency in process documentation and business process analysis
- Strong organizational and time management skills
- Excellent communication skills in English; fluency in Mandarin Chinese is required in order to communite cross functionally with counterparts in various countries and cultures.
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