Intern, Account Management
At a glance
Entry-level Account Management role at Delivery Hero. Singapore, , Singapore · internship.
Pay not stated
Growth Roles summary, based on the employer's posting.
What you'll do
- Update restaurant content, handle merchant onboarding and offboarding, and set up menus on the platform
- Analyze business topics and trends, then suggest solutions to Account Management teams
- Track project KPIs, maintain dashboards, and support work within budget and scope
- Review partner operational compliance and use data to improve partner classification
- Handle ad-hoc data requests and contribute to commercial activities with the team
What you bring
- Strong analytical ability, independent judgment, and a data-focused working style
- Working knowledge of SQL, Excel, Python, and Looker for analytics work
- Careful attention to detail and comfort learning proprietary software systems
- A customer-behavior perspective, including how content quality can influence purchases
Who this fits
This internship suits someone who learns quickly, takes ownership, and approaches eCommerce work with structure and discipline. You should be comfortable analyzing data, solving problems independently, and supporting restaurant partners. The role is onsite in Singapore and reports to the Account Management Team Lead for Restaurants and the Head of Account Management.
From the employer
foodpanda is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.
Job Ref ID: JR0085122
Do you love food and convenience put together? Then you just might love foodpanda. foodpanda is the leading, on-demand food delivery company in Singapore, bringing thousands of your best loved restaurants online into your home or office - fast! We’re all about bringing on the smartest folks as we continue to grow with an “all hands on deck” environment and hire those who can thrive in a startup culture. foodpanda is looking for an outstanding Account Management Intern to drive growth for our business partners. Reporting to the Account Management Team Lead (Restaurants) and Head of Account Management, ideal candidates should possess quick learning abilities, a high degree of comfort with learning proprietary software systems and a very keen eye for details. Core Activities Content Support and Optimization Work with foodpanda’s Account Management team to support content updates for key brands. Manage onboarding, offboarding, and menu setups of Restaurant merchants on the platform. Commercial Analysis Conduct thorough, insightful and skilfully presented deep-dives into specific business topics and trends Work closely with teams in the Account Management department to understand business challenges and recommend solutions across the various projects. Monitoring project KPIs, building and managing project dashboards to help evolve and define project vision and growing projects within budget and within scope Support ad-hoc data requests and analysis Operations Work with foodpanda’s Account Management team to evaluate partner operational compliance. Utilize data to streamline partner classifications for relevance. General Support As part of your exciting start-up adventure, expect to be given opportunities to participate in the execution of high-impact commercial activities. QualificationsA keen sense for customer behaviour, and how content quality affects purchasing decisions. Excellent analytical skills, independent thinking, data oriented, and knowledge of analytics tools required (SQL, Excel, Python, Looker) Exhibits the competencies: Drive for results, action-oriented, problem solving & analytical thinking Some experience with eCommerce operations is preferred, but anyone with a passion for eCommerce is more than welcome to apply. Job ownership is an important part of our company culture, thus structure and discipline are optimal traits in the ideal hire. Experience with presentation software (Powerpoint, Prezi etc.) and Excel would be a plus.
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