Associate, Account Management
At a glance
Entry-level Account Management role at Delivery Hero. Preah Sihanouk · full-time.
Pay not stated
growthroles summary, based on the employer's posting.
What you'll do
- Manage relationships with key restaurant vendors, handling day-to-day questions and building their loyalty to foodpanda
- Renegotiate vendor commissions and exclusivity, and arrange monthly promotions to support revenue
- Review restaurants with high failure rates, find the causes with them, and help reduce those failures
- Work with other departments to improve vendor performance, resolve partner issues, and support offline events
- Sell advertising products by matching vendor needs with suitable options, while supporting the City Manager with operational tasks
What you bring
- A bachelor's degree in business administration, management, or a related discipline
- Fluent written and spoken English and Khmer
- Working knowledge of Google Workspace and strong communication and coordination skills
Who this fits
This junior account management role suits someone who can build vendor relationships, coordinate across teams, and work through partner problems. The role is based on-site in Preah Sihanouk.
From the employer
foodpanda is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.
- Act as the main contact person for our top vendors, identify and troubleshoot problem areas and build a strong loyalty between foodpanda and the restaurant owners
- Renegotiate commission / exclusivity with Vendors to support revenue stream
- Coordinate with vendors to get monthly deals and promotions
- Contact restaurants with high fail rates to reduce the find out the reasons and to see where we can assist vendors to reduce the fail rates
- Collaborate with different departments to improve vendor’s performance and solve problems
- Coordinate and participate in offline events
- Provide operational and administrative support for the business
- Assist City Manager with delegated ad-hoc tasks
- Bachelor’s degree in Business Administration, Management, or a related field.
- Proficiency in English and Khmer, both written and spoken.
- Proficiency in Chinese is a plus.
- Serve as the primary point of contact for business partners, ensuring strong relationships and effective collaboration.
- Drive sales of our advertisement products by identifying vendor needs and presenting tailored solutions.
- Strategically improve and expand our vendor portfolio to enhance business opportunities.
- Resolve any issues or challenges with partners and vendors.
- Proficiency with Google Workspace.
- Strong communication and coordination skills, with a proven ability to resolve complex issues.
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